Apple at home advisor interview questions shared by candidates
What's more important, fixing the customer's problem or creating a good customer experience?
creating a good customer experience bc to me in a good experience you satisfy all the customers needs and beyond and that include solving whatever issues may be occurring at the time.
its neither. I would spend the time to perfect the product before it is released. I'd perfect it to the degree that there is no need for customer service nor fixing customer's problems.
One must remember the position being applied for to determine the correct answer. As an at home advisor, the customer is calling because they have a problem. Therefore by solving the customers problem in a professional and friendly manner, this leads to a great customer experience.
Role playing scenario: What would you tell a customer who presented with the following problem? "I just walked into the terminal in Atlanta after spending an hour sitting on the tarmac! I have to get to a meeting and my iPhone won't work and i need to send an email to my boss! Can you help me?"
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