Apple Care At Home Advisor Interview Questions | Glassdoor

Apple Care At Home Advisor Interview Questions


Apple care at home advisor interview questions shared by candidates

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What if a game restarts or an application loses data and an irate customer calls for data to be replaced but you know you can't do that.

2 Answers

Remain calm, relate to situation with personal situation, humor, remind them that a new better update might be available

I'd empathize with the customer, perhaps relating to a game that I've been playing and how devastated I'd be if data had been lost. I'd explain that I would be unable to retrieve the data, but suggest they follow up with the app designer. I'd walk them through finding the information on their app (usually there is some contact info in settings) and encourage them to contact the developer. It is possible that others are experiencing the same issue and the developer is already working on a fix.

What does your day (in this position, at this job) look like?

2 Answers

How would you handle a customer who is having issues finding her pictures on her birthday.

1 Answer

What am i passionate about when i think customer support?

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