Apple care at home advisor interview questions shared by candidates
What if a game restarts or an application loses data and an irate customer calls for data to be replaced but you know you can't do that.
Remain calm, relate to situation with personal situation, humor, remind them that a new better update might be available
I'd empathize with the customer, perhaps relating to a game that I've been playing and how devastated I'd be if data had been lost. I'd explain that I would be unable to retrieve the data, but suggest they follow up with the app designer. I'd walk them through finding the information on their app (usually there is some contact info in settings) and encourage them to contact the developer. It is possible that others are experiencing the same issue and the developer is already working on a fix.
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