Apple specialist Interview Questions

Great info. Does Apple require you take more than 1 chat at a time? I noticed you mentioned a 2 chat simulation.

Creating a good customer experience

And yes, to answer your question, Apple requires up to 2 chats at a time, which they say will be in separate windows, but in the interview process, they only have one window with which to test you on.

That's exactly right. 2 chats is typically the max, and they appear in 2 separate windows. However, both are housed within an intuitive, streamlined application that makes handling concurrent chats extremely easy. I absolutely love my job here. Good luck, folks!

Did they use hire right to conduct your background check and does anyone know if they do extensive background checks? I have a felony and I want to see if that will restrict my chances of getting the job.

^ To the comment above ^: Yes, I was able to "fix" the issue. But in interview roll plays for a customer service position, they're more concerned with how you're speaking to your "customer". Are you friendly by building rapport and taking their concerns seriously? Or are you blowing past their freak-out moment and not using empathy? If you use empathy and personal experiences to calm your customer down, you'll score brownie points even if you get the troubleshooting wrong. If you read some of the other interview questions posted by others, you'll see that it's more about having a friendly demeanor than the actual troubleshooting answers. They can teach you the technical side of troubleshooting, but it's hard to teach the use of compassion over the phone. They ask themselves, does having compassion come naturally to you? Can I hear it in your voice and in the way you speak to me? Anyhow, this was my call flow to the above Roll Play: 1.) Is the volume turned up on the device? 2.) Have they tried listening to the audio file on another device? 3.) If they can't access the audio file on another device, either the file is too big to open correctly or the audio file is corrupt in some way. After the Roll Play was over, the hiring manager said that the true end result was that the audio file was corrupt and the student would have had to go back to the professor to have him/her resend the file through email. I hope this helps you. Good luck! :)

Did they use hire right to conduct your background check and does anyone know if they do extensive background checks? I have a felony and I want to see if that will restrict my chances of getting the job.

Diva Diva, yes, they used HireRight to conduct my background check. I don't know if having a felony will keep you from getting hired.

What was the presentations and group projects about?

During the event

There was around 30 candidates at the event, and typically it takes three weeks to hear back. Stay proactive and energetic, don't be too aggressive. Which country are you originally from?

Ask when did it last work properly? Any changes since it worked last? (new hardware, cleaning, has it been moved?) Also ask if this is a laptop or desktop. Check power connections. If plugged in to back or side of computer firmly and into a socket, check if they are using power strip or UPS. If so, connect to direct to known working outlet in the wall, try to power up. Listen for fans, look for lights. If no fans can be heard and no lights seen and it is a desktop, check that the switch is on on the power supply and voltage is correct. If laptop, check the cord and pin for damage, verify that it too is plugged in to a known working outlet, and that it is the correct adapter made specifically for that computer. If all looks ok, Then check to see if there are any lights lit on the AC adapter if it has any. If a light is present but not lit, there is likely a problem with the AC adapter. Do they have another also specific to that computer make and model? If lit, it is possibly an issue with the power connector on computer, perhaps a short or broken connector inside. Desktop- voltage correct, plugged in to working wall outlet, power supply switch on, no fans or lights, no hardware changes, suspect power supply first. See if customer is under warranty, even though it is old they may have purchased extended warranty coverage. Recommend they take it to the manufacturer if so and if Apple maybe set up an appointment for them at the Genius Bar. Either way, it should be taken in for repair or replaced.

Hvg

Happy mother's day! Then one option we could say, "Did you know that you can learn how to use your new Apple iPad/iPhone/Mac for free at an Apple Store? Where are you located? Wow, there's an Apple Store only 6 miles from where you live! How great is that?" And then assist them step by step to go online and create an appointment online for their Apple product at their local Apple Store. Then at the end I would reiterate how wonderful it is that Apple provides these free classes that no other computer company provides. They are one special mother! LOL.

I don’t think anything qualifies me, I’m just another average Joe who nobody knows, just like Steve Jobs. I do use Apple products yes, and due to my old obsessive behavior in always wanting high quality devices I would remember ever single detail about every single phone, the mAh in the battery, the hertz refresh rate, what kind of processor chip it has, the bugs I’ve read about, possible ways to solve them. I currently am just some guy who plays video games on a Mac book pro, with it barely running 60fps, come one, we can make one with a 250 hertz refresh rate.