Apple specialist Interview Questions
apple specialist interview questions shared by candidates
Top Interview Questions
They asked about the city I live in. And they also asked my technical capabilities with Apple software and if I was willing to learn. They also asked about my home environment and if it was suitable for their work. 11 AnswersI have my Skype interview on Monday. What is it like? It is honestly super easy. Just be careful I had an amazing interview and still got declined the job Sorry for all the questions, what kind of questions do they ask? I've never had a video interview so I'm freaking out. Show More Responses No need to apologize. It was my first video interview also. But I do not want to ruin the experience for you, be sure to have your resume handy and be prepared to answer questions about user interfaces and how to copy and paste. Very simple stuff you should be fine no need to worry Thanks k Thanks! Interview went great! They called me a hour after to offer me to move on with the process When you filled out your Application on Kelly Connect's website did any of you get to the end of the assessment for your time zone and have it say something about a high volume of applications being submitted and that they would be in touch or to keep checking back for the available appointment times? I filled out more apps under a different email to test and those apps just got to the logi serv (sp?) website and automatically said "Assessment Passed" o.0 I am just worried because the first time I attempted the typing test it just immediately proceeded to next section after 20 seconds. I had the interview and they said they would contact within 24 hours to go within the hiring process. Does that mean I would get it or because I didn't get it on the spot, I Was turned down! Thanks!!! I'm not sure what that means, but they will contact you to let you know Okay, so they definitely will let me know than? Did you get an answer automatically? You will find out either way. It took them 3 days to tell me no thank you |
Apple At Home Advisor at Apple was asked...
What's more important, fixing the customer's problem or creating a good customer experience? 8 Answerscreating a good customer experience bc to me in a good experience you satisfy all the customers needs and beyond and that include solving whatever issues may be occurring at the time. its neither. I would spend the time to perfect the product before it is released. I'd perfect it to the degree that there is no need for customer service nor fixing customer's problems. One must remember the position being applied for to determine the correct answer. As an at home advisor, the customer is calling because they have a problem. Therefore by solving the customers problem in a professional and friendly manner, this leads to a great customer experience. Show More Responses Great info. Does Apple require you take more than 1 chat at a time? I noticed you mentioned a 2 chat simulation. Creating a good customer experience And yes, to answer your question, Apple requires up to 2 chats at a time, which they say will be in separate windows, but in the interview process, they only have one window with which to test you on. That's exactly right. 2 chats is typically the max, and they appear in 2 separate windows. However, both are housed within an intuitive, streamlined application that makes handling concurrent chats extremely easy. I absolutely love my job here. Good luck, folks! Did they use hire right to conduct your background check and does anyone know if they do extensive background checks? I have a felony and I want to see if that will restrict my chances of getting the job. |
Apple At Home Advisor at Apple was asked...
What would you say to a customer that had a problem with their iPad that they had just received for Mother's Day? 7 AnswersEmpathize with them regarding the problem, wish them a happy Mother's Day, address the problem. What was your third interview like? Did they ask more technical based questions? Thanks! It was a lot more easy going. Not so much on the technical questions. It was more of a conversation than an interview & a lot of "what if" situations. The really only technical part was when she moved to the role play part. Show More Responses congrats on the job! Did you get your offer on the spot or days after the interview? Do you enjoy your job so far? Thank you very much! It took a couple days for the offer, almost a week. I haven't started yet, starting in two weeks. Was it Farnaz that interviewed you for the first Skype interview?! I wonder if we are interviewing to be in the same class! :) No, it was someone different. I interviewed back in October |
Apple At Home Advisor at Apple was asked...
Roll Play: I'm at a coffee shop with a study group from school. My professor sent me an email with an audio file for us to listen to and discuss. However, when I open the file, I have no sound. It looks like it's playing, but I don't hear anything. 6 AnswersThey're looking for 1.) Do you build rapport? 2.) Can you isolate the problem by asking relevant questions? Well, it would be "role play" unless it's somehow relevant that you're at a coffee shop and you're playing with your food. How did you go about troubleshooting this situation? Were you able to fix the issue? Show More Responses ^ To the comment above ^: Yes, I was able to "fix" the issue. But in interview roll plays for a customer service position, they're more concerned with how you're speaking to your "customer". Are you friendly by building rapport and taking their concerns seriously? Or are you blowing past their freak-out moment and not using empathy? If you use empathy and personal experiences to calm your customer down, you'll score brownie points even if you get the troubleshooting wrong. If you read some of the other interview questions posted by others, you'll see that it's more about having a friendly demeanor than the actual troubleshooting answers. They can teach you the technical side of troubleshooting, but it's hard to teach the use of compassion over the phone. They ask themselves, does having compassion come naturally to you? Can I hear it in your voice and in the way you speak to me? Anyhow, this was my call flow to the above Roll Play: 1.) Is the volume turned up on the device? 2.) Have they tried listening to the audio file on another device? 3.) If they can't access the audio file on another device, either the file is too big to open correctly or the audio file is corrupt in some way. After the Roll Play was over, the hiring manager said that the true end result was that the audio file was corrupt and the student would have had to go back to the professor to have him/her resend the file through email. I hope this helps you. Good luck! :) Did they use hire right to conduct your background check and does anyone know if they do extensive background checks? I have a felony and I want to see if that will restrict my chances of getting the job. Diva Diva, yes, they used HireRight to conduct my background check. I don't know if having a felony will keep you from getting hired. |
Apple Store Leader Program at Apple was asked...
What's your favorite apple product? 12 Answers2 rounds of interview Can you give some good advice when you are in the group presentation? Show More Responses What was the presentations and group projects about? During the event There was around 30 candidates at the event, and typically it takes three weeks to hear back. Stay proactive and energetic, don't be too aggressive. Which country are you originally from? One or more comments have been removed. |
A man calls in and has an older computer that is essentially a brick. What do you do? 5 AnswersCheck the power supply, try to start in Safe Mode, hold down the power button Try another power cord if there's one available. Check to see if pc is plugged into a power supply or power strip. If so, see if other equipment on that same strip works. Either way, plug something else into that same port or see if you can plug the computer into another outlet. The very first thing you need to know is why your customer is calling. What are they experiencing so you may effectively help them with their problem, brick or no brick. Show More Responses Ask when did it last work properly? Any changes since it worked last? (new hardware, cleaning, has it been moved?) Also ask if this is a laptop or desktop. Check power connections. If plugged in to back or side of computer firmly and into a socket, check if they are using power strip or UPS. If so, connect to direct to known working outlet in the wall, try to power up. Listen for fans, look for lights. If no fans can be heard and no lights seen and it is a desktop, check that the switch is on on the power supply and voltage is correct. If laptop, check the cord and pin for damage, verify that it too is plugged in to a known working outlet, and that it is the correct adapter made specifically for that computer. If all looks ok, Then check to see if there are any lights lit on the AC adapter if it has any. If a light is present but not lit, there is likely a problem with the AC adapter. Do they have another also specific to that computer make and model? If lit, it is possibly an issue with the power connector on computer, perhaps a short or broken connector inside. Desktop- voltage correct, plugged in to working wall outlet, power supply switch on, no fans or lights, no hardware changes, suspect power supply first. See if customer is under warranty, even though it is old they may have purchased extended warranty coverage. Recommend they take it to the manufacturer if so and if Apple maybe set up an appointment for them at the Genius Bar. Either way, it should be taken in for repair or replaced. Hvg |
Apple At Home Advisor at Apple was asked...
How would you deal with a customer who got an apple product for mother's day but doesn't know how to work it? 4 AnswersFirst you want to congratulate them on their new device, empathize, then probe to see exactly what device it is and what do they want to do...(and take it from there!) How long did it take you to receive a call after your background check was complete? After completing background check...got a call 3 business days later Show More Responses Happy mother's day! Then one option we could say, "Did you know that you can learn how to use your new Apple iPad/iPhone/Mac for free at an Apple Store? Where are you located? Wow, there's an Apple Store only 6 miles from where you live! How great is that?" And then assist them step by step to go online and create an appointment online for their Apple product at their local Apple Store. Then at the end I would reiterate how wonderful it is that Apple provides these free classes that no other computer company provides. They are one special mother! LOL. |
The customer service questions got me. Due to me never really having to deal with that. Also, the tech support questions got me a little. I did not know if they wanted me to solve all the problems right on the phone... 3 AnswersRead up on the tech support questions I wrote. Also, dress nice for your skype interview. thanks for the questions, i'm very nervous!! getting an interview this weds. good luck to you.. Why I would like to work? |
Mac Specialist (Apple Store) at Apple was asked...
What do you think qualifies you to work at the Apple Store? 4 AnswersI said that I grew up on Macintosh computers and that I was very comfortable using them and explaining how to use them. I also told them about my experience as a self-employed farmer selling oranges at a farmers market and how that had given me confidence and the ability to communicate well with customers and other people in general. I have had a Macbook Pro and an ipod for over 3 years and I am very comfortable learning new things on a Mac. Also, working at Starbucks provided me with the knowledge that working with a customer is all about providing legendary service. I know how to go above and beyond and how to talk to people without being condescending. Thank you for asking me that question. I currently have an I pad Mini, which i use all the time, which has over 16 gigabytes, i have purchased on line for apple products. I also have a IPHONE 5 that i also use all the time. with 16 gigabytes. I enjoy working with people i think of my self as a team player , love to net work, and do it most of the time, when i am out speaking with various musicians, on weekends at sport bars, or hotels. I always end up mentioning the app garage band, one of my favorite apps for musicians and singers. I also just learned how to install apple tv which i am loving right now, since i continue to go to seminars for apple. All the apple Employees have shown me great customer service, i can not complain the quality is their in the apple team. Why i feel i am qualified, well i feel that when i view a customer i listen to them, and try to feel out what they want. I also look at the budget the customer wants to spend. If a item is in the range of $300 to $400 dollars i am going to then offer them my support in finding the items that are in that range, with the best quality i can find for that price. Show More Responses I don’t think anything qualifies me, I’m just another average Joe who nobody knows, just like Steve Jobs. I do use Apple products yes, and due to my old obsessive behavior in always wanting high quality devices I would remember ever single detail about every single phone, the mAh in the battery, the hertz refresh rate, what kind of processor chip it has, the bugs I’ve read about, possible ways to solve them. I currently am just some guy who plays video games on a Mac book pro, with it barely running 60fps, come one, we can make one with a 250 hertz refresh rate. |
Apple At Home Advisor at Apple was asked...
How would you deal with a customer that was upset and what was the outcome? 4 AnswersHow would you deal with a customer that was upset and what was the outcome? Basically, acknowledge the fact that they are upset, listen and try to gain an understanding of what is causing them to be upset, work to resolve their issue. DO NOT tell them to calm down, or don’t be upset. That is their perception of the issue and through active listening, working to understand the true cause of what is making them upset and helping them resolve their issue will calm them down without you ever having to say, “Calm down”. Result/outcome is a satisfied customer that knows that you/I took the time to hear them. How would you deal with a customer that was upset and what was the outcome? Basically, acknowledge the fact that they are upset, listen and try to gain an understanding of what is causing them to be upset, work to resolve their issue. DO NOT tell them to calm down, or don’t be upset. That is their perception of the issue and through active listening, working to understand the true cause of what is making them upset and helping them resolve their issue will calm them down without you ever having to say, “Calm down”. Result/outcome is a satisfied customer that knows that you/I took the time to hear them. Did they call to let you know you didn't pass or how did that happen? If you don't mind me asking. I had my last interview a few days ago. Show More Responses I was sent an email letting me know I was not selected a few days after the interview. Some one from Apple will call and let you know if you have been selected |