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I was asked the same question. The answer should be be calm and walk him through the procedure after asking him the steps he followed. I everything is correct, report the problem to the supervisor ! Less
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try to figure out what the problem with the kit was
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I said I liked science and helping people trouble-shoot their problems. I form a good rapport with people and enjoy hearing their thoughts and discussing out where they are having issues. I thought the company provides a novel technology and would be interested in showing other people the utility of the technology. Less
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Hi, could you post more technical interview questions?
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i explained them what they are, how they work and why they are important
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Case specific.
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I would first find out if there is anything physically wrong with their unit by having them run a demo experiment that I know will work. If it does, then we would move on to examining their protocols and determining if there is an issue there. If the demo doesn't work then we would set up service for their unit. Less