Yes, I had a situation at a previous job where a child continuously was breaking pool rules. The lifeguard brought the issue to the parents attention. The parents did not do anything to resolve the issue. The child continued to break pool rules and consequently put other patrons in danger. At this point I asked the parent to remove their child from the pool area for the remainder of the day. The parent was very unhappy with this decision and asked to speak with my boss. My boss got involved, I explained to my boss the situation, what the lifeguards and myself had done to try and correct the issue and that none of our efforts were successful. The child's' behavior continued to be disruptive and in-danger other patrons. Per the facility procedures and employee handbook, in this situation we are to ask the patron to remove the issue (child in this case) from the facility. Ultimately my boss (The facility Director) agreed with the actions myself, and the other lifeguards had taken and asked this parent not return with their child until the next day if they so desired. He went into detail about how the child's actions could harm not only themselves but other patrons as well. The parent was not happy about this decision but agreed to leave without any further discussion.
I'd give them the chance to make it right; if they didn't, I'd make it right
I worked at Provo city. I was able to work with all the departments almost daily or weekly. I found that the parks department is one of the most tame and ethnical departments. The parks department goes above and beyond to keep scandals out by investing in proper training and installing rules to keep people on the right track. I would say talk to Kari or Brian. They will help you. Stay away from the police department and legal department. There is only one and I mean only one cop I trust in that department the rest are criminals. not a joke or over exaggeration. The legal department has really nice people but I feel between them having to please the major and byu they are lost. One lawyer told me that the defendant in the case he had was completely innocent and I mean he said innocent but you convince them to take a plea deal. I feel bad for The legal department because they truly do you have to please pull the mayor and BYU wall trying to remain ethical. Be happy that you are in parks. From what I hear the pay isn't that great but the people are awesome.