arvato AG Customer Service Representative Interview Questions | Glassdoor

arvato AG Customer Service Representative Interview Questions

Updated Dec 8, 2017
18 Interview Reviews

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Customer Service Representative Interview

Anonymous Employee in Weaverville, NC
Accepted Offer
Negative Experience
Easy Interview

Application

I applied online. The process took 2 days. I interviewed at arvato AG (Weaverville, NC) in February 2017.

Interview

The interviewers make you feel like you special & act like they want to here your story. But they don't care. They're just trying to fill seats up in the class. Everyone is hired.

Other Interview Reviews for arvato AG

  1. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Sacramento, CA
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through other source. The process took 1 day. I interviewed at arvato AG (Sacramento, CA) in December 2008.

    Interview

    I initially submitted my resume through careerbuilder online. I was contacted for an interview within a couple of days. During the interview, which was with the manager of the location, I felt that I answered all the questions honestly. Communication between us was good. We agreed that I was fully qualified for the position and she would contact me by the end of the week. I did not hear from her by Monday so I called and left at least three voicemail messages over a period of four days. She finally called me back to let me know she had chosen someone else.

    Interview Questions

    • Describe a time when you had an irate customer and what the outcome of the situation was.   1 Answer

  2.  

    Customer Service Representative Interview

    Anonymous Employee in Valencia, CA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at arvato AG (Valencia, CA) in January 2008.

    Interview

    The goal of the human resources dept. at arvato digital services is to find people who can LISTEN and think on their feet. Aside from probing you for computer skills including knowledge of Microsoft Office apps and typing skills, they will stage a fake call session with you. They asked me to make up whatever solution came to my head to meet the needs of the customer. My particular "fake call" involved me as an employee at The Gap. A customer called to complain that they ordered clothes and haven't received them when they were supposed to. I basically had to think on my feet and find a solution for them to keep them satisfied.

    In addition to a verbal interview, a written portion was included, where I was asked to form letters in response to different email complaints. In these letters, I had to include certain points of action that would be taken to address the shortcomings of the previous employee interactions. There was a computer-based portion that tested my typing skills by copying word for word a document presented to me on the screen.

    One of the hardest parts of the process was a computer-based portion where I had to listen to people leave voicemails with noisy backgrounds and determine exactly what they needed by answering from a multiple choice questionnaire.

    I had to go get drug tested, which is always an annoying process, only because who enjoys peeing in a cup? And the nurse I got was my age and really cute. So that's always awkward...

    Interview Questions

    Negotiation

    No negotiation. They started at $11 and you take it or leave it.

  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Slough, Berkshire, South East England, England (UK)
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at arvato AG (Slough, Berkshire, South East England, England (UK)) in October 2017.

    Interview

    Very brief telephone assessment and then an unprofessional face to face. Basic maths test and very basic competency questions, followed by brief chat on experience.

    Arrived and kept waiting in the canteen for 20 minutes for someone to come and interview me,..in the canteen!

    Atmosphere was very unprofessional. Interview finished in a break out booth (with dirty tables) in the call centre.

    Everything felt very disorganized. There was obviously a prescribed process to follow but this was done in an amateurish manner - which raises flags about how employees are treated, how seriously the work is taken and so on.

    Interview Questions

    • Basic competency - give an example of when you dealt with conflict / used numeracy/ ensured high quality.   Answer Question

  4.  

    Customer Service Representative Interview

    Anonymous Employee in Liverpool, England (UK)
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 1 day. I interviewed at arvato AG (Liverpool, England (UK)).

    Interview

    1 phone call for 10 minutes with HR, another the same day with a team leader, 3 days later I was in another country and working here! Very quick but easy screening process however, I think they was desperate at the time.

    Interview Questions

    • Am i prepared to move to Germany?   1 Answer

  5.  

    Customer Service Representative Interview

    Anonymous Employee in Gütersloh (Germany)
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at arvato AG (Gütersloh (Germany)) in March 2017.

    Interview

    Very easy, they lied a lot about working schedule and responsibilities.
    In fact everything was totally different. I met 6 people who were told the same lies as I were.
    They will promise you flexible starting hours and interesting job, in fact in the course of training many people alredy looking for another job. Training is unprofessional, conducted by a lady who is not professional trainer, very low quality.

    Interview Questions


  6.  

    Customer Service Representative Interview

    Anonymous Employee in Kraków (Poland)
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at arvato AG (Kraków (Poland)) in January 2017.

    Interview

    Unprofessional, rushed. People who are doing the interviews are not meant for their jobs obviously. It seemed very one-sided, about their needs only. Perhaps one of the most unprofessional interviews I've had. Not to confuse with casual or chill - just very amateurish

    Interview Questions


  7.  

    Customer Service Representative Interview

    Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 6 days. I interviewed at arvato AG (Dublin, Co. Dublin (Ireland)) in June 2016.

    Interview

    Two steps, one on the phone, one on site, everything done in less than one week. The first one was a language test basically, with a quick background check. The second was with the Team Leader and one HR, approximately 30min on site with 5 easy questions.

    Interview Questions

  8.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. I interviewed at arvato AG.

    Interview

    The interview was held via Google Hangouts. It took about 45 minutes and the interviewers were very nice and I had a good laugh with them. It was very nice.

    Interview Questions

    • Are you able to handle criticism?   1 Answer

  9.  

    Customer Service Representative Interview

    Anonymous Employee in Angeles, Angeles (Philippines)
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at arvato AG (Angeles, Angeles (Philippines)) in August 2015.

    Interview

    It was quite fast during the initial process but I waited longer for the final interview. I guess I was able to finish 5 movies in the lobby while waiting for my name to be called.

    Interview Questions

    • Why did you chose to apply in Arvato Clark?   1 Answer

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