What experience do you have with Microsoft SCCM? What Experience do you have using SNOW SAM software? What experience do you possess leading/managing a service desk?
I have about 7 years experience working with Microsoft SCCM 2007/2012. Upgraded to SCCM 2012 from 2007 and installed and set up SCCM for various other companies. I researched and purchased SNOW SAM software for my last employer, Created a VMware server(s), installed SNOW and setup two other servers, a SQL DB and a storage server. Installed SNOW and imported VMware and SCCM connectors. Setup a package in SCCM 2012 to deploy the agent to all the computers/ servers in the company, then configured the dashboard. I have lead the service desk for around 10 years for three separate companies, managed the service desk at my last employer for 2 years. Completed task such as project management, from development to implementation, yearly budgets, mobile devices, training, etc.
Jun 6, 2016