Assistant food and beverage manager Interview Questions
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Assistant Food And Beverage Manager interview questions shared by candidates
What was your most difficult customer confrontation and how did you handle it?
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Customer Service : No matter how good you are at your job , you're going to encounter difficult customers from time to time.Some of these people are always difficult . they may just be having a bad day or negative experience >Therefore you need to come, relax listen To see how you can help .and handle the customer. Less
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But you have to remember customer is always right so try to help them to the best of your ability Less
Name a time you delt with a difficult customer and how you handled it.
3 Answers↳
I was working at the four points by Sheraton in Brentwood Tennessee I had a guest come to me around 11 PM saying there was a baby crying in the room next to them so I mediately went to the front desk found them a king suite upgrade and gave to breakfast Bacher's for them for the following morning Less
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The guests are extremely happy and filled out a trip advisor
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Make sure you mention a very difficult customer and nothing simple.
How did you turn a negative customer experience round into a positive customer experience
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Depends what’s you consider average most bars use 1/6 barrels which should consist of about 55 12 oz pours. Then most mainstream domestics like Miller lite etc would probably be using a 1/4 barrel which should yield 82 12 oz pours Less
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How many glasses of 12 oz pints are in a average size keg
What are your core values?
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* Till we are a hospitalier specialist in our field, we must have always the trust and be full confident that we are ready to serve our guest with Best Service and support. * Further more due my engineering experience and certain pre - opening and technical operating properties im so confident to deliver the right and proper support as my engineering field to my Employer and our Guest Less
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* Looking always ahead in my career and my private life to have more achievement which refer beneficial to my employer and my life as well. * Lead by example and act as team work to keep motivate the team for more improvement. * Keep as standard the task work and the internal role of company policy. * work as integrity in order to have more confident between employee and employer Less
What type pf leadership do you use
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Lead from the front, leadership by example
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I believe a good leader, leads by example. To be firm but fair. I also believe a good leader can show the other employees that he/she is not "above" getting their hands dirty and help out her team. Respect is earned and knowing that you have a leader who will step up to help shows alot about their character and the type of person they are. I personally enjoy working with my team when I was a supervisor/manager with everyone because I felt like I learned some things that I might not have thought of in the past. Less
What challenges have you faced in the industry and how did you overcome them?
1 Answers↳
By being positive and learning
Describe a situation where you had to repair a work relationship with a superior staff member
1 Answers↳
Basically interested in the approach, the action and the follow up personally taken to create favorable and productive work environment. Initiative, providing options or resolutions, a plan and then communication. Less
