Assistant food and beverage manager Interview Questions


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Assistant Food and Beverage Manager was asked...May 26, 2010

What was your most difficult customer confrontation and how did you handle it?

2 Answers

Customer Service : No matter how good you are at your job , you're going to encounter difficult customers from time to time.Some of these people are always difficult . they may just be having a bad day or negative experience >Therefore you need to come, relax listen To see how you can help .and handle the customer. Less

But you have to remember customer is always right so try to help them to the best of your ability Less


Name a time you delt with a difficult customer and how you handled it.

3 Answers

I was working at the four points by Sheraton in Brentwood Tennessee I had a guest come to me around 11 PM saying there was a baby crying in the room next to them so I mediately went to the front desk found them a king suite upgrade and gave to breakfast Bacher's for them for the following morning Less

The guests are extremely happy and filled out a trip advisor

Make sure you mention a very difficult customer and nothing simple.

Seminole Gaming

How did you turn a negative customer experience round into a positive customer experience

2 Answers

Depends what’s you consider average most bars use 1/6 barrels which should consist of about 55 12 oz pours. Then most mainstream domestics like Miller lite etc would probably be using a 1/4 barrel which should yield 82 12 oz pours Less

How many glasses of 12 oz pints are in a average size keg

Marriott International

What are your core values?

2 Answers

* Till we are a hospitalier specialist in our field, we must have always the trust and be full confident that we are ready to serve our guest with Best Service and support. * Further more due my engineering experience and certain pre - opening and technical operating properties im so confident to deliver the right and proper support as my engineering field to my Employer and our Guest Less

* Looking always ahead in my career and my private life to have more achievement which refer beneficial to my employer and my life as well. * Lead by example and act as team work to keep motivate the team for more improvement. * Keep as standard the task work and the internal role of company policy. * work as integrity in order to have more confident between employee and employer Less

Delaware North

What type pf leadership do you use

2 Answers

Lead from the front, leadership by example

I believe a good leader, leads by example. To be firm but fair. I also believe a good leader can show the other employees that he/she is not "above" getting their hands dirty and help out her team. Respect is earned and knowing that you have a leader who will step up to help shows alot about their character and the type of person they are. I personally enjoy working with my team when I was a supervisor/manager with everyone because I felt like I learned some things that I might not have thought of in the past. Less

Kingdom of Dreams

Any one can ask related to my job description

2 Answers

I am comfortable to handle all activity related to my field

I m happy with my jobs. From them I get knowledge and responsibilities how to face any critical situation. That's it Less

Baobab Beach Resort & Spa

What challenges have you faced in the industry and how did you overcome them?

1 Answers

By being positive and learning

Allegheny Country Club

I was asked if moving was a problem.

1 Answers

I answered, No.


Describe a situation where you had to repair a work relationship with a superior staff member

1 Answers

Basically interested in the approach, the action and the follow up personally taken to create favorable and productive work environment. Initiative, providing options or resolutions, a plan and then communication. Less


How do you resolve employee conflicts? How do you prevent them in the future? Can you give an example?

1 Answers

Diplomatically. Prevent by and coaching and training employees in conflict resolution. Less

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