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Oh, so many times! One time a family member came in and became infuriated that her mother was wet and was sure that she had been that way all night. I had that group that night, and knowing how the family is I made sure that the resident was checked each hour and cleaned if needed. After the family member voiced her concern and anger to her satisfaction (while I remained quiet and attentive) I calmly asked her to put on an exam glove and place her hand on the wet area. I explained that the wetness was warm and new and that her mother was dry only moments earlier when I checked. I also explained how urine darkens and makes rings as it sits and dries, etc. This had an immediate impact on the family member. She relaxed, laughed and smiled and told me how grateful she was that her mother received such good care. Less