associate account manager interview questions shared by candidates
"How did you handle a situation where the customer was upset?"
My go to answer is to always remain calm because people feed off of energy. Also, to listen, understand, apologize and find a solution to assist. Don't know if this is the best answer but it has always worked for me in my experience with servicing upset customers.
I have an interview with them tomorrow and i am extremely nervous!!! Can you remember any other specific questions they asked? I need to prepare myself 100% lol!
"What are some qualities that would make you successful in the CS field?" "What do you expect of your co-workers/ supervisor?"
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