Call Center Supervisor Interview Questions in Atlanta, GA | Glassdoor
Call Center Supervisor Interview Questions in Atlanta, GA

Call Center Supervisor Interview Questions in Atlanta, GA

"A call center supervisor demands the communicative and service-oriented skills of a customer service representative, but the motivational and organizational skills of a leader. In an interview context, expect to be asked about your management style, comfort level with speaking to difficult customers, and ability to multi-task between duties. Be prepared to role-play a scenario where you must overcome a negative customer or diffuse a team conflict. Employers are ultimately looking for candidates who can oversee their operations successfully, so make sure you emphasize your understanding of what it means to lead and keep others on task."

Top Interview Questions

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Explain a time when you did not agree with your director about a policy?

1 Answer

Policies are in placed for a reason, agreeing is not necessary but voicing your opinion and getting understanding helps to ease acceptance of the policy.

Why would you be interested in this position with the level of your experience.?

2 Answers

Why do you want to work for comcast

1 Answer

Went over the resume and explained what I did in each job.

Tell me about a time when you had to speak with an irate customer and what was the outcome.

How does your background in Athletics help prepare you for this job?

1 Answer

Have you manage people before ?

1 Answer