Customer Support Representative Interview Questions in Atlanta, GA | Glassdoor

Customer Support Representative Interview Questions in Atlanta, GA

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If you sang at karaoke what song would you sing?

Definitely behavioral questions, the STAR setup. They want to know how you can handle customers as they want to hire people who have customer service experience since that is something that is difficult to teach. In your training, just about everything else can be taught. Why do you want to work at Starbucks? Name a time when you had a difficult customer and you failed to help them. Could you have done anything differently? How have you gone about befriending co-workers in your previous jobs? Explain a time or situation that you experienced conflict with a peer in the work place. How did you handle the situation? What was the outcome? How would you handle a situation when you were dealing with one customer and another customer came up and interrupted you? What have you done in the past year to better yourself? Explain a time when a co-worker wasn't performing their duties correctly. How did you manage the situation? Did you need to involve manager(s)?

What was a time you displayed exceptional customer service? Tell me something interesting about the city you live in. Do you have any tech support experience? if so, explain. What do you enjoy about customer service? Are you available to work evenings and weekends?

I was asked why do I want to work for Bill.com?

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