Customer service agent interview questions shared by candidates
The interview questions were not difficult at all. They were basic interview questions mostly related to customer service and previous experiences.
hey how are you? i got an email today for a F2F interview, i call and they told me that someone will call me in the nextr 48 hours......I live in San Francisco, do they Fly you to the place of the interview or u have to pay for all the expenses . I am assuming that the intervies will be in Atlanta
Walter- Congratulations on your F2F. You are responsible for all expenses regarding your interview. I am not sure where your interview will take place, recruiting will fill you in on that. I wish you the best in moving forward in the process. However, I am confused because I went through the entire process and was only waiting for a starting date and I received an automated letter on yesterday stating that Delta would not be hiring for that position at this time. I am certain that my background in law enforcement and homeland security was not a problem in passing the background. The drug test and agility test was cleared so I am not sure of what happened maybe it was an internal management decision not to hire at this time. smh
I have a quick question about the agility test- Do they have you stand on one foot with a book on your head while holding an egg on spoon in your left hand while texting on your right hand? Thanks in advance for any information.
There were 5 questions, very similar to others I&#039;ve seen on here. One was about ethics and doing the right thing - a time you saw a coworker doing something wrong and what did you do. One was about commitment to customer service - a time you went above and beyond for a customer. One was about commitment to getting a job done even when it requires extra effort than usual. One was about flexibility - a time you had to stop what you were doing and focus on doing something else with a higher priority (or something like that). One about Problem Solving/Decision Making - situation where you had to make a decision when you didn’t have a lot of information and couldn’t consult with your peers or supervisors.
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