Customer service representative Interview Questions in Austin, TX | Glassdoor

Customer service representative Interview Questions in Austin, TX

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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What is the lowest salary you would be willing to take for this role?

4 Answers

Are you kidding me?

You're not taking into consideration the generous bonuses they (never) give out, though!

Oh wait they did tell me there was a 10% annual bonus. 10% on that low base would be insulting

This was on a questionnaire they gave me: "What is the least amount of money (per hour) you are willing to accept?"

4 Answers

How do you handle a customer satisfaction issue that impacts a new sale?

2 Answers

Can you give me the model numbers for servers you have supported?

2 Answers

What is your experience?

2 Answers

Would you be willing to sell our services to your friends and family?

2 Answers

it was all tell us when you "insert prev experience here"

2 Answers

Person #A has an issue how do you respond?

2 Answers

How do you handle policy and procedures that change often

2 Answers

Tell me about a time where you had to deal with a difficult advertiser.

2 Answers