Customer Success Manager Interview Questions in Austin, TX | Glassdoor

Customer Success Manager Interview Questions in Austin, TX

"As a customer success manager, it's your job to use your expert customer service skills to retain and expand clientele. Employers are looking for candidates who can speak to the value of their products as well as understand the needs of their clients. In an interview, be ready to answer situational questions that will assess your ability to persuade clients and reel lapsed customers back in. CSMs often have to work under pressure, so be prepared to explain how you'll excel in this environment."

Top Interview Questions

Sort: RelevancePopular Date

Tell me about a time where you had a lot of things on your plate and how did you handle it?

1 Answer

How did you answer this question? (Optional)

Tell me about a time you were really stressed and how did you handle it?

1 Answer

Most important quality of a CSM?

1 Answer

Why do you want to work here? How did you hear about the position? Why this position?

1 Answer

Examples of customer success related continuing education you've completed?

1 Answer

Describe a time when you had a difficult situation and how did you handle it?

Questions were so generic. What I thought the job was I was applying for. My work history. He told me about the job. To be honest, I felt like I could have interviewed him.

1 Answer

Tell me about a time where you had to deal with a difficult situation.