As a sales representative, your ability to speak to clients has a large impact on the company’s profits. Great interpersonal, listening, and marketing skills are all essential. As sales reps often encounter skeptical or difficult customers, employers will be looking to assess your ability to present a product with ease, counter objections, and bounce back from rejection. Be prepared to give a convincing sales pitch on one of the company's products or role-play a situation in which you have to persuade difficult customer.
If you had a call that needed to be transferred to a supervisor but all of them were on the phone so you would have to handle the call and resolve the issue yourself. How would you handle this?
Obviously my job is to resolve all issues and contacting a supervisor is my absolute last stitch effort. This is also difficult because I'm not aware of your procedures for retention such as expedited shipping or upgrading products so I'm going to refrain from suggesting those to my customer. I would simply say I can place you on hold and currently all our supervisors are helping assist other customers at this time if you would rather I can take your information and relay it over to them to give you a call back.