In a retail store or restaurant, stressful and complicated situations can arise. As a shift manager, you the one in charge of resolving them in an effective and professional way. Expect to be asked about how you would handle various problems that might come up, such as conflicts between employees and other bad employee behavior, irate customers, in-store emergencies, and staff shortages.
Why do you want to work at Einstein's?
The name sounded cool... (I had just moved, and never seen one before. Thankfully, the manager thought my answer was funny)