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Auto Claims Adjuster Interview Questions


Auto claims adjuster interview questions shared by candidates

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A shop disagrees with your estimate of labor hours and says you are trying to cheat the customer, who do you handle the situation?

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I would ask the shop mechanic how much time he thinks it would take to fix the damages. If it is near my estimate, I would adjust the amount of labor hours to the mechanic’s estimation.

The one unscripted question was: I am a customer, and you wrote the estimate on my car up as a 3 hour repair on the quarter panel, and I say I want it replaced. What do you say?

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Would you be comfortable working in a high paced office setting?

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Describe a time when you collaborated with other operations (departments)?

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typical interview questions.

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Describe a situation where a customer was extremely angry and how you resolved it.

How do you handle giving news that you know is going to upset someone?

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