Auto claims adjuster Interview Questions | Glassdoor

Auto claims adjuster Interview Questions

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auto claims adjuster interview questions shared by candidates

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A shop disagrees with your estimate of labor hours and says you are trying to cheat the customer, who do you handle the situation?

2 Answers

I would ask the shop mechanic how much time he thinks it would take to fix the damages. If it is near my estimate, I would adjust the amount of labor hours to the mechanic’s estimation.

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The one unscripted question was: I am a customer, and you wrote the estimate on my car up as a 3 hour repair on the quarter panel, and I say I want it replaced. What do you say?

1 Answer

A time you went above and beyond for a customer? Don't know why they ask because their adjusters do nothing of the sort. The employee I set with for 2 hours was disengaged and spoke rudely to all his customers

2 Answers

Why did I leave the other company?

2 Answers

The phone interviews were general psychology questions "Tell me a time... How would you handle.." how the role play was difficult and stressful

1 Answer

How would you react if a repair shop accuse you of overbilling a customer ?

1 Answer

You are called by an auto shop that tells you it will take 5 hours to repair a dented door. Your estimate is 2 hours. What do you say to the repairman?

1 Answer

Why do you want to work for USAA?

1 Answer

how do i handle stressful situations, goals, previous job experience

1 Answer

What is your greatest weakness?

1 Answer
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