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Auto damage adjuster Interview Questions

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GEICO
Auto Damage Adjuster Trainee was asked...November 25, 2014

Role Play

7 Answers

OP here of the interview review. Few things to consider, and also let it be known I did end up accepting the position, the role play was intense but I think the beneficial thing about it was to see how you react to foreign concepts and ideas. A lot of times in the job itself things seem to just pop up that you were never trained on and you have to sort of make an executive decision. It's truly an independent job. I see my supervisor very sparingly really only for supplies and to catch up. The scenario was unrealistic, but the idea behind is pretty accurate. It's mainly about using common sense and reason, which I alluded to in the original post. Rule out the filler and focus on the numbers or highlight them, numbers are always important in these situations. In regards to the role play being too hard for a trainee position, I can see what you're saying. Although I will say it's pretty accurate to the multitude of tasks you are expected to do. Even the 3 months of training seem relatively useless to me at this point. It is a waste of money, and it focuses on things that aren't *AS* important at job related things. But GEICO has been in the business for a while and they have a very "if it isn't broken, don't fix it mentality". There's been many people that do move up and the trainee status last a short while, if you can learn how to do the job and tailor it to your own work flow, before you're promoted to an "Adjuster". And that promotion comes with a higher salary. All in all, the best recommendation is this is an unusually harder interview in the sense that it isn't a typical style. Rely on your common sense and personality to ace the interview. It's only the beginning and if you can't make the interview, the 3 months of training will break you. Less

sounds like you were interviewing to be a Navy seal...SMH..Very informative post. Thank you! Less

Just did the role play interview the other day for adjuster trainee position. I did not pass. Basically, you work for a company that sells insurance for computers, TV ect... you get 25 minutes to memorize your job description, your duties, how you are supposed to negotiate and how to explain the claims process to a customer. not to mention, you have to learn a whole system and know how to navigate it, otherwise, your screwed. I had 4 mock phone calls and needed to navigate and execute all the things asked of me through the documents you need to memorize. the person holding the interview shares his screen with you, and while you're navigating your mouse it is extremely lagged and it felt like using a computer for the first time again. With all this said, I am overly frustrated that the end of the road for me on this was over this assessment. this was a trainee position, the skills necessary should come with time and through training. I thought because since I kept my composure and used the best customer service skills possible for me, maybe I would squeak by. I know this assessment is possible to pass, after all everyone has to do it and people do get hired. all I have to say for anyone else who is going to take this assessment is do your best and keep cool. And best luck to you. I am also frustrated I have to wait 12 months before applying again. by then, I'm sure I'll find a company that values the skill set I have now, and not expect me to be a flying pig. Less

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GEICO

Was the mock scene scenario intense?

4 Answers

did you get the job?

can you give me some pointers on how you negotiated?

It can be a lot to take in. Take notes on your paperwork that you have to fill out, breathe and stay calm. They'll play good cop, bad cop, but this is something you'd experience in the field. If you can't handle the roleplay, you really can't handle the job. GEICO is a GREAT company, and pay matched your stress level. Less

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GEICO

Standard questions for interview 1. Scenario based test in interview 2.

2 Answers

I just had the interview recently. I was not told after the interview whether or not I passed or failed. They said they were going to grade everything, and pass it along to HR. It seems there are many different variations on this site. Can anyone give me an approximate time frame as to when I may hear from HR? Less

90% - I got the job.

GEICO

Phone interview is pretty general and easy to get through. Pass the test afterward and get another phone interview before the ridiculous role playing audition.

2 Answers

Were you hired? If so how long was the entire process?

No. I ended up walking out after 3 hrs.

GEICO

Role play

2 Answers

This was the worst experience I've ever had in applying for a job. They take a person who has never worked in this field before, not knowing the ebb and flow, not having a full grasp of the scope of what an adjuster can or cannot do, not knowing how to handle negotiations, etc., and then tossing you into multiple "real life" work situations with people and numbers and paperwork, and schedules, and concepts that are all completely foreign - and expecting what? Perfection? I just went through this ... not sure if I'll be asked to go to training or not ... it would be helpful if they would show you a video of how things are handled, or something to go on ... but going in blind like that ???? Horrible! Less

If you don't pass it, you're not fit for the position.

GEICO

You write up a damage estimate that details the time it should take to repair the damage and the expected costs. The service provider (body shop) disagrees, saying it should take double the time, thus increasing the costs. What do you do?

2 Answers

I first ask them why do they feel that it should take that much time. I then work with them more to come up with an amount of time that is more reasonable. Less

All labor time and part costs are universal derived from a publicly available handbook. You should only negotiate the labor costs down to the point where Geico must not pay more for what you wrote. In order word, no negotiation but you don't let the repair shop know that. Less

GEICO

Please specifically describe what you know about the Auto Damage Adjuster position and why you are interested in it. Focus your response on why you want to work in the Adjuster position, and not why you want to work for GEICO.

2 Answers

Kill him

if you made an estimate for a door dent and the shop owner didnt agree with the time allowance, how would you handle it? (role play) Less

GEICO

One question they asked me was what I did dealing with a difficult customer.

2 Answers

The best way to deal with a difficult customer is to listen to what they really need. Anyone that has auto damage is in distress and because they are upset they have a tendency to add details that are not relevant and ramble and/or rant and rave. If you let them vent (without allowing them to tell you their life history) and try to find a solution to their issue, then you can diffuse the situation most of the time. But if that does not work, I have discovered asking the customer what they feel would be the best solution to their problem. You would be amazed to discover that they can be easily satisfied... most of the time. Less

It is a behavioral assessment type of interview. They are trying to predict how you would act in the future/on the job based on your past behavior. They have a lot of money invested in this recruitment process and there is no room for subjectivity. Less

GEICO

If I was able to travel without paid transportation back for weekends.

2 Answers

Yes.

did you accept job and start training?

GEICO

If you had an corporate email report due, an angry customer on the line, and a supervisor meeting to attend, which order do you do them in?

1 Answers

Angry customer, then supervisor meeting, then email.

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