banking Interview Questions | Glassdoor

# Companies matching "banking"

www.bbt.jobs  /  HQ: Winston Salem, NC

324 Interviews

2.7 Average

www.smbcgroup.com  /  HQ: CHIYODA-KU

21 Interviews / Part of Sumitomo Mitsui

2.7 Average

www.smbc.co.jp  /  HQ: CHIYODA-KU

8 Interviews

2.9 Average

## banking Interview Questions

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### Data Analyst at Capital One was asked...

Nov 8, 2010
 Case interview: basic business problem (if product X costs Capital One \$4.00 per unit, with a \$800 sunk cost, and we charge X amount of dollars along with a \$10 annual fee, how many do we need to sell to break even, etc). Followed by a longer discussion of more complex problems that the situation might entail. 5 Answers Mostly algebra, basic economics, and common sense. total cost= 4x + 800 total income= x^2 + 10x to break even: 4x + 800 = x^2 + 10x solving for x by evaluating the quadratic equation above, x ~= 25.45 To break even, 26 units must be sold Why is x^2? Show More Responses Erin - it probably shouldn't be. The Revenue side should be (unit price + 10) * number of units sold. Dapo has assumed that unit price and number of units sold is the same since the letter X is used to describe both variables. That might be correct, but it would be an odd quirk of the question - I'd bet that you can ask what the unit price is. very good if all 3 of you are interviewing, I can get the position. It doesn't say the annual fee is per product, so you have to assume or ask if it is the case, and if not the # of customer and potential customers estimation. And that x^2 Dapo, did you pass the online test?

### Customer Service at Wells Fargo was asked...

Mar 20, 2009
 Pretend I need to buy a pen, and your company sells pens. Why should I buy your pen? 2 Answers I described the look and feel of the pen. How it was about the same price as the competition, but it was a better quality and would last longer and therefore save them money in the long run when they wouldn't need to replace it as quickly. While this pen is slightly more expensive, it is of higher quality craftsmanship. It will not blot or leak like other pens tend to do and is most comfortable in your hand.

### Bank Teller at J.P. Morgan was asked...

Mar 4, 2011
 1. Let's role play, sell me a bank product..... 2. If im a customer and I declined what you are trying to sell me... 2 Answers 1. Hello, welcome to chase, how can I be of assistance to you today? I see that you're not enrolled in our chase dollar for dollar, would you like more info on that today? 2. Customer: no, I don't have time. Teller: Well, can I write down your info and have a personal banker call you later? I think this is where I messed up, saying this, lead the branch manager to thinking I was over qualified. She mentioned tellers usually don't want to sale people anything, they just want to do a transaction. I think you did a great job. Another way to handle it would be (re 2) "I understand. I'd like for our personal banker to provide you with more information. When would be a good time for them to call you"? Then obtain phone number

### Sales Associate at Nordstrom was asked...

Oct 4, 2012
 Sell me this tape dispenser. 2 Answers Need to be able to show you can highlight some of the positive attributes of the tape dispenser, and while you're at it, you might as well pick something else up from the desk and try to package it together with the tape dispenser. Introduce yourself the the "customer" - Hi, I'm bla bla bla, im going to sell you shiii... Ask questions..."what kind of dispenser do you have now?" "what do you find important in a dispenser?"... Recommend the item you are selling, based on what you now know of the "customer" - "I know you need double sided tape that is reliably sticky, at an affordable price, you should check out this brand." Ask them if they want to buy it, by saying- "do you want me to ring this up?" or "do you want this black one, or would you like the white one from the back room?"

### Teller at Wells Fargo was asked...

Oct 31, 2011
 How did you handle an irate customer? 2 Answers Listen to them, understand their questions or concerns and proceed accordingly. Yes you listen. Then relate back to them what they are concerned or upset about. Let them know you can help and if you can't personally, you would like to share their concern with someone that can help further to resolve their issue immediately.

### IT Associate at Morgan Stanley was asked...

Jan 15, 2012
 25 horses in a race. 5 horses can run as a group. what's the minimum # of runs required to find the fastest horse. 2 Answers I think 5. Split the horses into 5 groups of 5 then compare the time of the winners of each group. If time comparison is not allowed, then I'd say 6 races i.e. get all the winners to run one last race. Here is a different version of the problem but the answer is here - http://www.programmerinterview.com/index.php/puzzles/25-horses-3-fastest-5-races-puzzle/

### Quantitative Analyst at Morgan Stanley was asked...

Jan 21, 2014
 What's the best unbiased estimator for a series random variables? 3 Answers I guess it is just a Gaussian distribution (Normal dist.). Since it has the smallest uncertainty (from quantum point of view) or variance. I guess it is just a Gaussian distribution (Normal dist.), since it has the smallest uncertainty (from quantum point of view) or variance. It is the OLS estimator (with Gauss-Markov approximations and normality), by Fisher's theorem on Maximum Likelihood Estimators.

### Cosmetic Sales Associate at Nordstrom was asked...

Aug 7, 2011
 What do you do if you are unfamiliar with a product? 2 Answers I do external research so that I know what I am selling my customers and can have confidence knowing that I am correct in my information. I do research online and find out what the product does, how it works, and I even purchase it to find out what to do to get the most out of the product, so that when a customer asks a question about it I will know exactly what to say.

### Senior Business Systems Analyst at Capital One was asked...

Mar 20, 2014
 Tell me a time when you had to influence clients to follow a different course of action. 1 Answer I explained the context for my client's initial inclination and how I persuaded them to adopt a different alternative through case studies, data and postulating how their selection would impact their users in the future (creative visualization).

### Part Time Teller at Chase was asked...

Jan 7, 2015
 How does good customer service sounds, feels, and looks like? 1 Answer A good customer service sounds, feels, and looks like when you know you have made the customer feel special. When they leave the branch, they have a smile on their face.
110 of 34,062 Interview Questions