Data is drawn out on a white board and you are given a scratch piece of paper and calculator.
You first need to find a weighted average call time, since they give you average call volume for each day and also the total number of minutes for each day. They then give a scenario where calls that don't require a transfer to someone else only take a certain time, so you must figure out what the average for the rest of the calls must be. You then need to use that info to solve some problem. it got a little tricky and did require basic algebra. I highly recommend doing a lot of practice GMAT questions to prepare.
Try to relate and always put a positive spin on the answer
Listen to the customer and make sure you understand why they would choose to leave? Once you understand what their needs are ask if you can have one week to put together a package to meet their needs and keep the business.
awkward wording-questions were very general and not sure if the questions were targeted to prior work experience or life experiences. Interviews were very confusing!
I think the best answer for this is; by reviewing the customer's account and depending on what type of transaction you are doing for them you can figure out what product to refer. Though this is a wierd/worded question.
I said that smiling is a big key to customer service, they liked that awnser
Smiling and acknoledging the customer, striking up convo with the customer. Ask if there is anything you can do to help them. Always be courteous even when they're not. Kill them with kindness. :)
Having a smile on your face, acknowledging every guest and being able to work quickly with little to no mistakes. I also think be able to read how people are feeling is important is any customer service job. Know how to read them to make the proper decision on what is appropriate small talk with that specific guest.