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Barista Interview Questions

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How would you handle an irate customer?

3 Answers

Rather simple question but was asked for a step by step solution.

Use the acronym L-A-T-T-E L- Listen to the customer's concern A - Acknowledge their concern T - Take action to resolve their concern T - Thank the customer for their business E - Encourage them to return

Well it's a good thing someone would know that for the INTERVIEW question if it came up.

Have you ever worked in a stressful or busy environment before?

3 Answers

Name a specific time when you went above and beyond for a customer.

2 Answers

Have you ever missed a test because of health reasons or family issues?

2 Answers

What would you do if something occurred and you weren't sure what to do?

2 Answers

Can you speak Spanish?

1 Answer

All of the questions were behavioural questions related to bad situations and how you'd handle them.

1 Answer

Name a situation where you had to deal with a difficult customer.

1 Answer

The most difficult question that was asked was one that I hadn't pre-formulated an answer for. What is one of the hardest decisions you've made in your past job and why was it difficult?

1 Answer

How much experience have you had?

1 Answer
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