Obviously my job is to resolve all issues and contacting a supervisor is my absolute last stitch effort. This is also difficult because I'm not aware of your procedures for retention such as expedited shipping or upgrading products so I'm going to refrain from suggesting those to my customer. I would simply say I can place you on hold and currently all our supervisors are helping assist other customers at this time if you would rather I can take your information and relay it over to them to give you a call back.
They want to hear the word accountability as in write-ups. That if the associate continued to not meet their sales goals that had you done your job correctly you would have submitted enough corrective actions so as to justify termination of said employee.
be prepared to give details on how you handle tasks and prioritizing your time and back that with examples
Hello- I have been reading about "in basket" tests...what is this? Thanks!
"...in basket interview session which is a timed test which you later review your answers and reasoning with a NM executive, group projects, and a drug test" www.glassdoor.com/Interview/Neiman-Marcus-Interview-Questions-E471_P5.htm
They asked that because I was a licensed cosmetologist of 22 years. To go inactive means you have to go thru hoops to get it back without going back to school. And my schooling was very expensive, as all schoolings are.
Yes, i agree, definately open ended questions so rather than a closed question, it gives them opportunity to strike a conversation. it can even be something as little as a comment on the weather or compliment them on a piece of jewellery but it must be genuine.
"Good evening (morning or afternoon) how are you today?" "How may I assist you?" "Looking for anything specific? May I help you find something?"