interview questions at best buy shared by candidates
If an elderly lady was upset that her computer was infected with a virus, what would you tell her?3 Answers
I would explain to her that she needs proper security software that is up to date and not to download anything that is unknown to her.
I guess that worked for you because you got the job. But I think they were looking for more of an answer like "oh well i'm sorry you got a virus, but we can remove it for you, also we have security software that will keep you from getting another one. If thats something you aren't comfortable with setting up yourself we would be happy to install it for you"
I would show empathy inform her that this has happened to me before and ensure the proper expectation after removing virus to add security to prevent this from happening again.
When can you start4 Answers
ASAP if not currently employed. 2 weeks after confirmation of hire if you're currently employed. I'm sure your potential employer will feel better knowing that you wont just up and leave without tying up your loose ends with your previous employer. It shows respect as well as loyalty.
What would you saw an employee stealing?4 Answers
Immediately report it to an appropriate supervisor.
Do you mean "What would you do if you saw another employee stealing merchandise?" Well that's an easy question. You report it to the nearest manager around. If that manager is the one to be stealing then you go to his boss. Basic chain of command.
You must definitely not make a scene on the sales floor and report nearest manager immediately.
You report it to your manager/supervisor.
How do you go about building a relationship with a customer?4 Answers
Go to websites that give advice for sales jobs and do a little homework
Just be your self and understand what kind of people is he/she each has his own key and you should program your self to have the keys for all change they way you act ,,,,,,,,,,,,,that is it !
Build rapport with them and try to find what suites them best.
Ensuring you are greeting a customer everyday. Giving the high standards and feeling empowered to communicate with them to make them feel at home.
If you could steal anything from the store, what would it be?3 Answers
Yeah, this one made me uncomfortable I said a TV! LOL
The best answer is to say you wouldn't steal, no matter what.
You say you don't steal nothing. The only time it's acceptable to steal anything is in baseball.
What would you do if you were a manager and you caught one of your employees stealing a bottle of soda?3 Answers
Fire them immediately.
I'm not 100% on that statement. Yes fire them if they keep it up after a first offense. If it's the first offense this is what I suggest. Bring the employee into the back office, sit down with him/her with the stolen soda or what ever item, ask the person "I caught you stealing this can of Root Beer. Why did you do it, and did you think you were going to get away with it?" Listen to his/her answer. Within the discussion say something like and use the name Billy in this example "Billy, you do such a great job for Best Buy: excelent work, you're working through college so you can advance yourself in our establishment and we all look up to you. Why would you want to kiss all that you have work so hard for away for a flimsy $1.25 Root Beer that you could easily buy yourself?" The explain the further consequences past the firing. "If you get fired from this job for stealing that soda or anything, do you realize that when you have to apply for another job, you'll have to explain on the application and the interviewer why you got fired, and they will look at you very bad way. No manager will hire a person who has history of theft, especially from a job, no matter how little the cost of the item is. So I ask you again, why would you risk everything you work and achieved for a candy bar? Is this candy bar or soda worth all that to you?" Depending on the situation on who you are (if you're the manager or a regular employee) you can wrap up the discussion like this. If you're a manager; "I will give you one last chance. I believe that based on what we disgussed, that you will do the right than and never steal again. I am giving you one more chance to make the right choice. I don't want to fire you, but if this continues one more time, I will have no other choice but to terminate your position. Is that clear?" Here his "yes" answer, and finish up saying "now go out there and sell away champ!" If you're not the manager, but a regular employee give the same speech above, except end it with a: "now I can see that you are sorry, and you I can see that you will never do it again. I won't tell the manager this time, because I want you to continue to be part of our establishment. I believe in you that you will make the more senable choices based on our discussion. However, if this does happen again, then I will tell the manager for sure and let him know about the repeating offense. Understand?" The moral of this comment is if it's a first offense, you sit them down, talk it over in a way to where the offending employee is given another chance to make the right choices by warning him of the severeity of the consequences. In the meantime you are showing leadership skills. It's a good thing. But if the offender repeats the offense and ignores your warning, then you're right by firing the person and the warnings of the consequences will live with that person for a long time and that will person hopefully straightens up that way.
I listed the answer as "fire them immediately" because it's Best Buy's policy ;) Also, theft is often considered a crime of moral turpitude, which is something that all employers look very unfavorably upon. Best Buy is in the business of selling electronics, not counseling wayward youth, so any intentional violation of trust is apparently more than they're willing to tolerate.
Would you turn your friend in for stealing a bag of chips?3 Answers
Yes because yourself and your co-workers are representative for the company, so when ur co-worker steal from there own company it just doesn't make the company look bad but also the team working at that company.
How do you think we should handle employee theft?3 Answers
More than likely terminate the employee
Take it very seriously, most of the time it's the cause of missing inventory. Now that can cause a major store issue