bilingual customer service interview questions shared by candidates
1.What would mike you a good (ideal) for the flight attendant position with United?12 Answers
Were you interviewed in the other language you speak too, or just English?
Reliable and passionate for work
has anyone has trouble getting to the Video Interveiw? everytime i click the link in the email it says ACCESS DENIED.. can someone please help!!
I'm having the same problem, today is the last day, I can't believe that I will miss the opportunity because of the crash
Crashed system **
I applied to bilingual Portuguese/English speaking
The last question I had to answer in my first language which is Portuguese
anybody in the class 1641??
When does the class of 1641 start?
What is the last question?
Does anyone know how long it takes for a call back after the video interview ?
Tell me a time you wished ou had done something differently12 Answers
Hi. When is your training gonna start? I also got the cjo recently.
Congratulations! Training should start next fall
Maybe we'll see each other in Houston:)
I hope so :)
Are you guys on training right now? I was wondering if you can pick what training class you want to be. Congrats to you guys!
I'm not sure you get to pick your training class. United hasn't had one in a few months and they're still not sure when the next classes will be (next fall or spring)
I'd say you can use a situation where things could've gone differently but the outcome wasn't as bad but could've been much better. It doesn't have to be something terrible that you did. It shows that you're able to analyze and re-evaluate the situations. It depends on your experience/work history, I'm sure you can think of something ;)
Hi guys! I applied for the bilingual FA and I just scheduled my F2F interview. I have a few questions since I've read mixed comments and just want to prepare: 1. How is the language test administered? 2. Do they test you during your F2F interview or during training? 3. If you don't pass the language assessment, are you automatically disqualified or will they consider keeping you? 4. What is the language test like? What does it consist of (oral, written, etc.)? Any responses would be greatly appreciated! Best of luck to you all!!!!!!
Hi Marianne, Congratulations on your face to face interview! You take the language test the same day you're interviewed, so first they do a presentation of the company, F2F (one on one) and then language test. I have detailed my experience here so you may go through it again if you will. For the language test, you go to the exam room, you're given a textbook and you have to call their language specialist and then he/she starts by introducing himself/herself and you have to say your name and confirm you're taking the test for the specific language you applied (the only part of the whole test when you speak in English). Then you're asked to read a small text in the foreign language you speak (it'll be in the textbook, they have about 20 texts and 20 announcements, the assessor will let you know which one you have to read). I think it starts that way so they will have an idea of your proficiency level and take it from there. Then you're asked about 25 questions and also you have to read an announcement out loud. The questions range from personal questions (how you were raised and what you like about your city and why) to customer service (if an airplane is about to make an emergency landing, give an example of what your announcement should sound like to assure customers aren't extremely anxious), aviation industry specific questions (if someone won't shut down their computers or set to airplane mode, what would you do?) and normal daily activities questions (do you like movies/what type of movies/explain why you like that kind of movies). For each question, the assessor will continue inquiring and looking for details about your answer so you can elaborate more and explain with different words. Don't leave too much of a blank space and don't just answer the way you do with your friends. Do it professionally the same way you would if you're interviewing for this position in the country where the language is spoken. Just being bilingual isn't enough, you have to be professional. At the end, they thank you for your time and you hang up. A United recruiter will come and take you to the shuttle back to the airport. They usually say that the results will be ready in 7 days. You don't get to know your score, only if you passed or not. To be considered for the position you have to pass with a native proficiency level. It's written in the paper they give you for the exam that if you're scheduled for the test and don't take it, or don't score with native level you can be terminated or have disciplinary actions taken into place (for current employees). It's harsh and I'm not sure if they actually do it but I think it's a way to avoid people who just want to try and take the test without being a bilingual, I imagine they pay you to go to the test and they pay the vendor to assess you. So Intermediate/basic doesn't qualify you as bilingual. Right now they're hiring only bilinguals who can demonstrate they have the ability to communicate clearly and understand conversations in the languages they need. I can't say whether they keep candidates who fail the exam but it's not a bad idea to ask them there so long you're already there interviewing with them. I'd like to think they will give you another chance but you won't know if you don't ask them. The test isn't hard if you're bilingual but I can't think of someone with intermediate level passing it. You're supposed to give clear and concise answers to situations that might arise during a flight such as medical emergencies (you better know the medical vocabulary for things like CPR and such), I think it helps if you have a sophisticated vocabulary to show that you can represent the company's image especially with high profile customers. Some bilinguals who learn a second language at home with their parents could practice by reading books in the foreign language (if it's aviation industry related even better so you can improve your vocabulary as there will be many questions in that area). I hope that helps! Good luck on your interview!
Hello. Your tips were super helpful. How long did it take for you to find out whether you’d made the cut or not?
They called me the next day telling me the good news
Read a statement aloud: Meine Damen und Herren, ....8 Answers
You have 15 seconds to read it over before you record your answer. Read the statement slowly and clearly and you should do fine.
Hey, have you heard anything yet? I just did my German video assessment today. Felt kinda rushed since we don't even get a minute to answer. Do you know if they send the invitation automatically to all bilingual people or only to those they liked in the first video?
I have not heard back yet. I assume they only send you access to this part if you passed the first batch of questions. Since the class they're hiring for isn't until January, I'm assuming it will take until the end of the year to complete the process and receive an offer (a couple more months at this point).
Yeah, I assumed and hoped that too. I don't think I did too well in either video interview though. But who knows what they are looking for... Hope we will hear from them soon.
I did the same one for french, haven't heard anything yet. I do have a friend that already has a scheduled interview, but not for bilingual. I wonder if bilingual scheduling will be next.
I just got an invitation to Atlanta towards the end of September! My friend said to try and remember the answers I provided for the video because the questions will be similar. I feel a bit more confident knowing I passed the first two bits. This will be my second in person interview with an airline (1st time with Delta) so I also feel more confident this way too.
Did you apply for a language position?
Why do you believe you’d make a good flight attendant?7 Answers
Hello! Do you think we'd be able to select our location as it indicates"various locations"? :) Thanks!
Hi! Do you mean our travel location? If so the answer is no, from what I understand you’ll end up on whatever route has an open LOD spot and if there isn’t one you end up flying domestic until there is. If you mean which hub you are assigned? That answer is idk. From what I’ve been told most airlines like you to be flexible and mobile. I’m currently open to moving to any city and working and route so I hope that works in my favor.
How was the group interview?
How did your f2f go??
Hey just wondering how your F2F interview went? Did they offer you a CJO? I have my F2F on the 15th
How did your face to face go?!
Hey guys! So due to some flight scheduling conflicts my F2F was pushed until next Weds Feb 21st, I will come back and update you guys after I have interviewed. Good luck to anyone who is interviewing this week!
The interview will never take place as they lie and string along.7 Answers
Why did the do so?
Because they are a scam company and dishonest.
Can you elaborate more on your comment about them being dishonest?
They conduct interview. But no courtesy to inform negative decisions. they block you every where.
They have an extremely bad name in Scandinavia. They are known for their bad ethics, unreliable and just a company that you should stay far away from. A culture Scandinavians never want to deal with.
I interviewed with them at Google. They are probably conducting fake interviews because they felt rushed and pointless. Never heard back from them. They are scammers.
They are beyond disorganized. The first call with HR had no overlap with the final one with that famous guy. I felt like I had interviewed with two random companies under one name. Ludicrous. They bear no respect or responsibility towards you. Believe me, you are nothing to them. 70K for a bilingual engineer in Manhattan. You are supposed to abide in Central Park, I guess. Even they know what they are made of. Hey lady, save you jibber jabber to yourself.
In your language, tell us how your language would help you to become a flight attendant?7 Answers
So I responded in Portuguese.
You are Brazilian ?
Yes I am
I'm Korean Do you have working visa ? Just curious do they hire Foreigner (I don't have Green card )
I was born in Brazil but I am an American citizen. No they don't hire people unless they have either a green card or are already citizens. Sorry!
This is from the job requirements: "Must possess and maintain a valid United States passport or foreign passport with applicable visas and eligibility to work in the United States." I heard major US airlines hire L-2 visa holders (Intracompany transferee, spouse visa) who have the Employment Authorization Document (EAD) which allows non-U.S. citizens and non-Green Card holders to work legally in the U.S. Does anyone know if United is accepting someone like this?
O que foi que voce respondeu?
6.What else do you know United to know about you?6 Answers
Hi! Is anyone flying from Newark to Houston for the f2f interviews on August 9th (interview on the 10th) ?
Yes. My interview is tomorrow which is on August 10th. Good luck to us :)
Mine is Thursday in Houston also flying from Newark wish me luck ! Did you guys make it ?!
How was the f2f ??? Is somebody doing this Thursday 15?
Hey is anyone going to the f2f interview in Newark tomorrow? On the 8 of may?
Anyone going on September 10th to Newark?
What would you do if you saw a crew member stealing? How would you handle a situation in which two customers were arguing about the seat being back too far? Talk about a time you went above and beyond on the job? Talk about a time you had to adapt to change? What would you do if there were things missing in the inventory but getting them would cause a delay. ( These are summed up from my memory )4 Answers
Yes I had those questions just now too but I wasn't asked anything in Spanish
How was the phone interview and what was asked?
I report the stealing immediately.
I explain the customers the airline policy that applied and tried to help the customer if possible
(in italian) how will your second language help you in the flight attendant position?4 Answers
Hello. I applied for the bilingual position as well. I’m guessing there are going to be some questions that they’d want the interviewee to answer in the specified language? I’m taking my VI soon and your input would help a lot.
hi! my interview question (regarding my other language) was the same as everyone else who wrote on this thread. I was asked "what do you think your ability to speak a second language will do to help you in performing this job?" I haven´t seen even one bilingual question here that´s different from this one so I´d say that is the one to prepare for. good luck!!!
Thanks a lot. Do they expect you to answer in English or the second language?
Never mind, I gathered from the other posts up here that you’d have to answer in the second language. Thanks again.
why do you want to be flight attendant4 Answers
I don’t think she was being rood or “racism” she was asking you a understandable question. They need to know qualities that you possess that can be used on every flight not just with specific people.
She was not being rude. It’s not racism, Your answer didn’t make any sense 🤣🤣🤣 if I was her I would not hire you either 😆😆 but jokes apart I wish you all the best.
that's not racist ago. you gave her a scenario and she replied back with another...if you only logic to her follow up is racism, you are on the wrong spot.
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