Customer Service Representative Interview Questions in Boston, MA | Glassdoor

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Customer Service Representative Interview Questions in Boston, MA

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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I was asked if I knew an employee at my current company

1 Answer

Yes

Where do you see yourself in this company in five year or in the future?

1 Answer

The very last questions: What state would you get rid of and why?

1 Answer

Why do you want to work here

1 Answer

How would you handle a situation in which you have demands from a manager a coworker and a customer all at once?

1 Answer

How would you handle coworkers gossiping about one another?

1 Answer

basic, what is a difficult situation you had to handle. what do you think you strengths are, how would you handle a problem customer

1 Answer

Questions range from: When will I get my refund? When will I have to make payments? What penalties might I face?

1 Answer

Do you like numbers?

2 Answers