1. To be honest I never think of things like that. It cannot come up with an answer unless I can quantify it. That's why I just gave her one of the options. I'm not too sure why would they even care about it. 2. I'm not too sure why they would want to know about that. I found this question very personal. That's why I gave her a very unclear answer.
The surveys done by the company have been positive, but there are times when clients are upset when the wait time is too long, so you have to adjust by hiring more agents and do mmore continuos training