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Broadband technician Interview Questions
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Broadband Technician interview questions shared by candidates
Broadband Technician was asked...July 9, 2015
What is the most important part of helping an irate customer?
3 Answers↳
letting the customer explain the problem. this helps to desesclate the situation by listening. in assuming it's an escalated situtatiion if a sup is on site. Less
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I think listening is the most important part of resolving conflict.
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what type of drug test was it

Broadband Technician was asked...March 16, 2016
Can you describe AC/DC Voltage?
2 Answers↳
AC is common electricity and DC is battery
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AC = alternating currents DC = direct current

Broadband Technician was asked...March 16, 2016
How do you provide a world class customer experience?
2 Answers↳
I wow the customer//Build Rapport
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Exceed Expectations

Broadband Technician was asked...June 30, 2016

Broadband Technician was asked...March 16, 2016
Can you explain what POTS means?
2 Answers↳
Plain Old Telephone Service.
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Getting Dial Tone to the prem
Broadband Technician was asked...June 14, 2015
Broadband Technician was asked...June 14, 2015
We cannot insure anyone who has had a DUI in the last 7 years, have you ever had a DUI and if so how long ago was it?
1 Answers↳
No, I have never had a DUI.
Broadband Technician was asked...June 14, 2015

Broadband Technician was asked...May 13, 2016

Broadband Technician was asked...April 2, 2016
What's some key points to to great customer service
1 Answers↳
Putting myself into customers shoes, how would I like being treated