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Broadband technician Interview Questions

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What is the most important part of helping an irate customer?

3 Answers

I think listening is the most important part of resolving conflict.

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letting the customer explain the problem. this helps to desesclate the situation by listening. in assuming it's an escalated situtatiion if a sup is on site.

Can you describe AC/DC Voltage?

2 Answers

How do you provide a world class customer experience?

2 Answers

If i could afford a truck and tools.

2 Answers

Can you explain what POTS means?

2 Answers

Oh, what did you find about us online?

1 Answer

We cannot insure anyone who has had a DUI in the last 7 years, have you ever had a DUI and if so how long ago was it?

1 Answer

Do you have any experience working in customers homes?

1 Answer

What's some key points to to great customer service

1 Answer
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