Customer Service Representative Interview Questions in Brooklyn, NY | Glassdoor

Customer Service Representative Interview Questions in Brooklyn, NY

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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What does 'great service' look like to you?

1 Answer

Helpful representatives who pay attention to my needs and go out of their way to make sure that I'm happy.

How would you feel if a person is yelling at you on the phone?

3 Answers

Will you stay with Univar if hired?

1 Answer

After explaining that I had been laid off from my previous 4 jobs during the second interview, I was asked, "What makes me think you will stay here when you were with this company X amount of time and this one for X amount of time?"

1 Answer

standard customer service questions, what would you do in this situation

If you saw a spill in the bathroom what would you do?

1 Answer

Do you have wholesale experience?

1 Answer

What accomplishment are you most proud of? Doesn't have to be work-related.

What would you do if you see a team member being rude to a customer?