Customer service representative Interview Questions in Brooklyn, NY | Glassdoor

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Customer service representative Interview Questions in Brooklyn, NY

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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How would you feel if a person is yelling at you on the phone?

3 Answers

I would feeling understanding because that person is upset. I would simply apologize for the inconvenience.

I have a question. What do you suggest me buy which New York State GED study guide? I will take Customer Field Representative exam on May 18th.

When do they drug test?

Why TD Bank?

3 Answers

What would you say to a customer who exhausted all the extensions on a turnoff notice?

2 Answers

Why do you want to work here

2 Answers

A customer calls telling you that they have just paid their rent and don’t have any money left to pay their bill and they received a turn off notice. They have used all of their extensions. What are you going to tell them ?

2 Answers

If I ride a motorcycle because of the parking situation at the location ? What I expected from this job.

1 Answer

What does Customer Service mean to you?

1 Answer

this is not necessarily a question but it was more of a request that if I take the sales position to please give me or set me up with a direct manager who was older than me this way they could teach me more about the company, the basics and also just about life because they have been on this earth longer than I have so what that means to me is that a lot of people look to take short cuts with things,,even simple,things. I like to learn from a more, experienced person who can show me many different reasons and outcomes so that I can choose to take a better road and not cut corners. that's basically how I was brought up in the car business at the age of 19 and it has been a proven track record for me

1 Answer

What ways to work with negative reviews do you know?

1 Answer

If you saw a spill in the bathroom what would you do?

1 Answer