"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."
I have been in the workforce for decades, therefore was not thrown off by any of the questions. They made it fun and carefree, giving you the impression that is how it will be when you start working, and that could not be further from the truth.