business service officer interview questions shared by candidates
If faced with violence from the juveniles how would you handle it?
There is no right answer other than making sure to articulate that it is unacceptable to strike a resident in anything other than the most extreme situations.
Instantly try to restrain and calm
As a JPO, it is your duty to gain total control of a violent situation with the least amount of force as possible as quickly as possible. Many juveniles resort to anger due to an inability to understand the thoughts and feelings they are experiencing; that is why it is crucial to maintain control and attempt to diffuse the situation to prevent further escalation.
They asked a question that was somewhat confusing at the time but made a lot of sense later. They asked how I would deal with monitoring the work done by payroll administrators even as I was not their supervisor but was still responsible for the accuracy and quality of their work. Ironically, this question rang in my ears for a long time--it was definitely a dilemma.
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