My answer: 1. Pause or isolate the problematic process/workflow if possible 2. Study the logs and relevant data 3. Try to reproduce locally (in a sandbox) 4. Try to reproduce in staging environment 5. Add and deploy fix, enable the process/workflow back 6. Follow up with affected customers via support
I answered that my biggest strength and weakness was actually the same thing - my emotions. I answered that I was going to help the company grow by working my way up in to human resources and helping find great people to work on an already awesome team. Two and a half years later, I have done so and couldn't imagine working anywhere else. I love what I do every day and come to work singing. My fellow team mates do the same thing.
Remain calm and try to gauge the situation, always pointing out you're willing to help but not to the point where you jeopardize your other tasks. If they prove to be too difficult, then seek advice from higher.
I follow peace with all men. My interest is to get the work done and i avoid taking the misbehavior of others personal. Overall, I endeavor to be humble always but i will walk away if there is a culture of mistreating employees.
I responded by pointing out that in my military service and subsequent civilian jobs, I worked all manner of shifts and hours. If something came up on short notice, all I need is enough time to clean up and get dressed and I would be there.