Business Unit Manager Interview Questions
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Business Unit Manager interview questions shared by candidates
How influential are you in your current role and what are some of the methods you use to ensure your customers are satisfied with their products?
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In my industry, an unsatisfied customer has the option of elevating concerns / issues all the way to the CEO. For this reason, my organization spends significant time on customer facing activities ranging from teleconferences to formal, face to face meetings. Formalized reports and summaries are produced and distributed to my organization's leadership team and elevated issues are addressed during internal meetings, as required. Less
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Your answer was very good; however, your approach is not correct. A better approach to take is that Rain Bird's name sells itself, if you aren't happy then too bad, there are plenty of other customers out there. Way waste the time on a few disgruntled customers? Less
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You also need to add that you'll find and hold someone responsible for the customer dissatisfaction, probably someone that was given responsibility with no authority nor resources, and then terminate him. Tony likes this. Less
Nothing specific. Didn't even look at my resume (I was referred by a friend).
2 Answers↳
It was a two-hour long BS session.
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So true.
What qualities and successes do you believe you can bring to this position from your current industry?
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The correct answer would have been "I enjoy terminating employees and will do so without question. I have a strong track record of terminating employees" Less
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Building high performance teams, exceeding the expectations of clients, and resolving product related technical problems are transferrable across multiple industries and products. Less
If the company had 7 features on a product that would be released on a certain date, and the company wanted to add an 8th feature to the product but that feature would move the release date further back to a later date, how would explain this to a customer.
1 Answers↳
Cost/ Value / Benefit Analysis
we discussed a book titled "the Shack"
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I believe the discussion was a tool for the recruiter to receive indicators of my philosophies and beliefs. We also spent quite a bit of time relating on a personal level our progress in life's relationships. I think Roskam was already on its way to changing the hard task master mentality of leadership and looking for people that could affect change in the culture. Less