interview questions shared by candidates
2. At HSBC we believe in doing the right thing - what is best for our customers. Tell me about a customer that has asked you for a product or service that you did not believe was best for their needs. Example probes: What was the situation? What had the customer requested? Why did you think the product / service did not meet their needs? How did you handle the situation? What alternatives did you consider? What was the final outcome?
I don't want to disclose the exact question (not only because of the NDA I signed, but because it won't be fun if you have this exact same question, and it won't help you anyways I think).