Comment - DO NOT think about it like you are in an argument with a regular person. Think about how you would want to be treated you when you call in a customer service line after the person before made you mad. You don't want that representative cussing you out. You want them to tell you they apologize for that persons mistake and will they make sure they will help you and fix whatever problem it is that you are having, right?
its a beginning of a new sales opportunity
smile in a regular manner keep space and handle the situation
this is your common software engineer white board question. If you are going to interview for ATT, Google all basic sort algorithms and they will hire you.
Um...if anyone asks me to do a bubble sort in an interview, I'd probably question their expertise.
Gee, everytime I need to sort something, I call a sort function. Better yet, if it comes from a database, my sql statement better return it sorted. I haven't had to write a sort since I had to worry about overlays on a PDP 11/74. Thanks for the update since I may try to get an interview with AT&T.
Always hard to answer as you know they want to know your process.
I won't waste your time, I cannot remember a time I could not meet a deadline. Meeting a deadline is crucial for the next process to begin so not making one is not an option.
They want you to be trutheful here, and give an example where you missed a deadline. The important piece is how you followed through after missing the deadline.
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In the military my 40 roommates and I hated each other. We all had the same Alpha Male attitude. One day we were assigned to clean our room in approximately one hour. This also included our lockers,all for inspection. As you can already guess we did not complete the task at hand. We as young soldiers decided to focus on our individual lockers and not the room we shared. We spent to much of our time on ourselves not the team. This was at the beginning of training. The final week as a platoon we were given the same task however this time only 45 minutes. With hard work and team work, setting pride aside, we were able to finish the task at hand. This time we focused on keeping our wall locker clean throughout training in order to work on the bigger project, the room.
I would do a training assestment to find the needs.
Not a bad starting point, but I would hope you would have a little more "meat" to offer if asked a question like that in the future. Always ask the "so what?" that the hiring manager is probably thinking. Good luck to you!
The reason for non training department personal on the panel is because you would be training their employees and assurance is sought by all labor groups that the trainer can comprehend what is being trained and not just mimicking what is in a manual.
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First thing I would do is assess the processes and training in place and see if I can find any replicable opportunities. Once there, I would move forward. Assuming there were processes to be leaned out and we were given the budget to do so, I would focus on a strong foundational training process, based on what I have learned about the company after being hired.
Fill the 3 gal jug up and pour 3 gal into 5 gal jug. Fill the 3 gal jug back up and pour into the 5 gal jug filling it up, leaving 1 gal in the 3 gal jug. Pour out entire 5 gal jug emptying it and pour the 1 gal from the 3 gal jug in the 5 gal jug. Fill the 3 gal jug back up and pour all 3 gal in the 5 gal jug giving you 4 gal.
Fill the 5 gal container up and fill the 3 gal container up using the water in 5 gal container. So far there are 2 gal water left in 5 gal container. Then pour all the water in 3 gal container and fill it again with the 2 gal water in 5 gal container. Finally fill up the 5 gal container again and use the water in 5 gal container to fill the 3 gal container. Then there are 4 gal water left in the 5 gal container.
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Fill both buckets completely. Then dump half of each bucket. That gives you 4 gallons. 5+ 3 = 8. 8/2 is 4 gallons. Half of the 5 gallon bucket is 2.5 and half of the 3 gallon bucket is 1.5. 1.5 + 2.5 = 4.
Trick question. Just because each container CAN hold 3 gallons and 5 gallons, doesn't mean that they currently do. So, fill both containers to full. You now have 8 gallons. Throw half of each container away, leaving you with 1.5 and 2.5 gallons. Tip the 1.5 into the 2.5 and voila!
You are the project lead on a plan to roll out a new product in China. What factors would you need to consider and what questions would you need to ask in evaluating the potential for success or failure?
Remember your SWOT analysis from school? Here's where that comes in.
Trustworthiness, perseverance together with faith in God that you can do the best you can. What will encourage you most to do the job well and how will you be a role model to your position.
I will touch the deepest emotions of the Chinese people so that they feel like the product, I realized art will understand. this is the most humane way to me.
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Communication with team members is one of the most important aspects to succeed. Making sure the execution of the plan is in writing and all team members are aware of their duties. Research the market and their needs and make sure these needs are met with your new product. Perform analysis and financial forecast with the costs and revenues to calculate profit margin and future growth.
They gave four different answers and I had no idea. I think it would take more than one minute on that question to figure out the algorithm.
It's not that you're overqualified. You probably just aren't technical. I took the test. It's logical and requires some basic technical and mechanical knowledge. Not everyone, even those with very distinguished degrees, can pass that test. It's geared for a specific type of individual.
This was a relatively easy question but it was followed by difficult questions that required more than one minute to answer.
The correct answer would be the screw driver with the fatter handle
Yeah, there were a lot of easy questions that you can answer right away, giving you more time to deal with the more difficult ones. Part of what they are looking for would be how you manage your time when you have a deadline. If you didn't see that, then that could also be why you fail since you panicked once you realized it.
These were NOT your typical customer service questions I were used too. A few were typical like how you handle irrate customers, about billing cycles and credit card information. But they weren't hard. Just wasn't prepared.