interview questions shared by candidates
When do you use DMAIC?2 Answers
New process design.
Actually the DMAIC methodology should be used when a product or process is in existence at your company but is not meeting customer specification or is not performing adequately. Define - Define the project goals and customer (internal and external) deliverables Measure - Measure the process to determine current performance Analyze - Analyze and determine the root cause(s) of the defects Improve - Improve the process by eliminating defects Control - Control future process performance
how would i handle an irrate customer?2 Answers
i said i would have to defuse the customer by saying to calm down and i would help him or her to solve the problem.
Hi, As a former TWC rep, I wanted to give you an idea of the way to answer the irate customer. Please see below: First let them explain why they are angry or upset, then say Mr ( whatever their name is), okay, I will be more than happy to help you with that. Let me make sure that I understand the situation, your bill is higher than what you think it should be is that right? If they say yes, then say okay, let's take a look at your bill and see why the bill is higher than it normally is. You have to have a feel felt found customer service apporach. convey to them that you understand their situation and you have also had a similar situation and you have found that the best way to help the person is by ... ya da ya da yada. Basically, you never want to tell them to calm down, because with TWC customers, they will only become more enraged and the call may end of being sent to a lead or supervisor. I hope this helps
"Name a time when you couldn't do your job right"2 Answers
I described a time when I had to do something that I had never done at my job before and wasn't our normal way of doing things, but was necessary to make sure our client was happy.
I can't even think of anything...what did you say?
Why do you want this job?2 Answers
I was told by the interviewer all about how difficult and demanding the job was, and I was then asked in an almost perplexed way why it was I would even want the job. This is to make sure you know what you are getting into and they can be sure you will rise to meet the challenges. Tactic to weed out the unsure that may be a waste of their training expenses. Be confident. This is a job where the harder you work - the more you make, so be sure to emphasize that you understand that and are motivated to make the most you can for you and possibly your family.
i can do it
the one i remember quite well because it seemed to be a trick question was "does rain reflect or absorb an RF signal"2 Answers
i was offered a job and have regretted saying yes every day of my life and im way past it
Indeed, take it or leave it. Echostar does not offer any flexibility on vacation or sick time even though, to many, this benefit is more valuable than money. (Simply incomprehensible to upper management) Ask for what you need in the interview process because you probably won't be making much more several years later. Now, here are some good team/people/yada yada - this is just a response to negotiation.
What is your nationality and where did you grow up?2 Answers
Echostar needs to better train their managers on interviewing and representing the company.
You should understand that the manager may have violated federal law when he asked that question.
Where do you see yourself in 5 year?2 Answers
Having your job :) I have been an interviewer before and never ask this question because it is so broad and draws insincere responses. The truth, retired and not working. But the text book answer should be, to excel in the role and to grow skills to match the industry.
Celebrating the 5-year anniversary of you asking me this question!
What do you like about sales?2 Answers
This one can catch you off-guard, but just talk about the customers, and you'll be fine.
I agree. As a corporate executive in a high tech company, I recently was responsible for helping staff our telesales associates team, and the answer I always looked for was a passion for helping the customer, and ensuring I was providing the right package for their needs [we call it needs based assessment]. Always trying to match the customer with the right product or service and feeling a personal sense of satisfaction is the answer we've looking for. Read more at www.interview-aid.com where I share my knowledge from 20 years of experience!