Call Center Agent Interview Questions | Glassdoor
Call Center Agent Interview Questions

Call Center Agent Interview Questions

"Call center agents are masters of communication. Employers are looking for candidates who have superb customer service skills and can communicate clearly either online or over the phone. When preparing for an interview, make sure you are well-versed in the company's operations and main products. You may also be asked to role-play selling a product or dealing with an irate customer."

Top Interview Questions

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What was something you did not like about your last job?

2 Answers

I liked everything about my last job.

driving others around every day, not getting compensated sufficiently for gas.

How could I be an asset to the company?

1 Answer

What attracted you to DialAmerica, and how can you help the company with your past experience? Why do you want to leave your current position, and is the pay significant enough for your budget?

1 Answer

Would you be comfortable dealing with irate people?

1 Answer

Do you have reliable transportation?

1 Answer

I was only asked about my schedule and availability.

1 Answer

What makes a good call center agent?

1 Answer

Describe your reactions to the core values shown on the poster behind you.

1 Answer

Why would you want to work here.

1 Answer

"Tell me where you see yourself in 5 years"

1 Answer
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