Call Center Agent Interview Questions | Glassdoor
Call Center Agent Interview Questions

Call Center Agent Interview Questions

"Call center agents are masters of communication. Employers are looking for candidates who have superb customer service skills and can communicate clearly either online or over the phone. When preparing for an interview, make sure you are well-versed in the company's operations and main products. You may also be asked to role-play selling a product or dealing with an irate customer."

Top Interview Questions

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What was something you did not like about your last job?

2 Answers

I liked everything about my last job.

driving others around every day, not getting compensated sufficiently for gas.

What makes a good call center agent?

1 Answer

How I would handle an irate customer

1 Answer

If a customer was traveling to another state for vacation how can you turn that into offering him a service or product we possibly provide?

1 Answer

Why would you want to work here.

1 Answer

Would you be comfortable dealing with irate people?

1 Answer

I was only asked about my schedule and availability.

1 Answer

Describe your reactions to the core values shown on the poster behind you.

1 Answer

Why do you want to work for Sykes.

2 Answers

"Tell me where you see yourself in 5 years"

1 Answer
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