Call Center Associate Interview Questions | Glassdoor

Call Center Associate Interview Questions

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Call center associate interview questions shared by candidates

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Asked about my experience dealing with customer who was upset.

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I identify the issue and the individual and relate to them to resolve the issue.

I was asked whether or not I had customer service experience.

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If I had actual customer service experience.

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what would be my goal if i would work there?

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tell us what you know about the job and why you wanna work here?

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'What according to you is good customer service?'

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You don't need a masters' degree to work at a call center. Sounds like a complete waste of time and money to me. Wouldn't you agree?

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The role play of Customer Service Representative vs. Angry Unsatisfied Customer

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The only unexpected question was when she asked me if I could travel almost 2 hours away when the other locations needed me.

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I was asked how many wpm I could type.

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