Call center customer representative Interview Questions


Call Center Customer Representative interview questions shared by candidates

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Trexis Insurance
Customers Service Call Center Representative was asked...August 28, 2020

How would you handle irate customers?

2 Answers

Build a repor and try to connect with customer before moving on the the problem solution. You've got to be considerate. Less

Build rapor let the person speak their peace make common ground

State Farm

They asked personal questions and qualities of what you have that can bring to the company.

1 Answers

Very well, i got the job right away.

Marriott International

Can you handle back to back calls and navigate through multiple screens during a call?

1 Answers


Progressive Insurance

What new technologies have you had to learn and how did you go about learning them?

1 Answers

I talked about the newest computer system I had to learn at my most recent job.


All the same

1 Answers

Make something up on the spot and keep it under 2 minutes. Typically 12-15 questions Less

Royal Neighbors Of America

What would your former co workers say about you?

1 Answers

That they did not know me that well but I was a good worker.

American Savings Bank

Describe a time when you had to deal with an angry customer and how did you deal with it?

1 Answers

Gave a personal experience from a former job. I explained that I solved the problem using professionalism and problem solving skills. Less

Cox Communications

Just the part of selling and the handling of irate customers.

1 Answers

I told her that I simply helped the customer who wants to buy a TV, overdelivered, and got the customer to add attachments like service plan, cables, delivery, and wall mount installation. Less

Roth Staffing

What frustrates you the most while taking calls for a customer?

1 Answers

When a customer has been directed to the wrong department, then finally once the customer is directed to the correct department the customer is extremely upset with you because they were misinformed which can be frustrating. Less

Acceptance Insurance

General interview questions.

1 Answers

I answered accordingly.

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