Call center customer service interview questions shared by candidates
These are samples: *Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way. *Describe a time when you were faced with a stressful situation that demonstrated your coping skills. • Give me a specific example of a time when you used good judgment and logic in solving a problem. • Give me an example of a time when you set a goal and were able to meet or achieve it.
Only look up information on Google and have to get 15 correct. Example: " What does a yellow rose mean? " Also do a mock phone call with recruiter. You use internet to look up info. One looks up two types of restaurants , then calls back the recruiter with the info. He picks one of the choices and you write an email to confirm the time and place- using word. No questions are answered, no salary given, no tours of the call center. You are just placed into the next training class. Surprised that internet was so slow given that is what the company relies on for business. Headsets were uncomfortable and old.