Call center customer service representative Interview Questions | Glassdoor

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Call center customer service representative Interview Questions

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Do I think watching pornography on work computer is OK sometimes? (or something to this nature) Is it OK to sometimes pass around racial or sexual jokes or emails at work? Do I flirt or put my hands around someone at work I may be sexually attracted too? Ridiculous questions, uncomfortable. I was beginning to wonder where and what I was really applying to. I have never had this experience at a job let alone final expenses insurance claim position.

2 Answers

The whole interview/pre - employment process including the assessments needs to be more validate, reexamined and the survey of the whole pornography, sexual content completely taken out.

Very inappropriate & unnecessary, sounds as if company may have been exposed to this type of behavior from ex/present employees and is looking for constructive feed back on how to handle it....does not sound like a company that I would want to work for

Why do you want to work here?

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A series of "What does your manager say about your (skills, qualifications, and abilities)?" questions.

2 Answers

One of the questions asked was how many call center jobs had I had prior to my current job and to decribe the setting.

1 Answer

Have you worked at a dealership before?

1 Answer

Personality quiz, did I feel I had good phone etiquette, how well did I handle irate customers, how did I handle irate customers?

1 Answer

Why do you want to work for T-Mobile???

1 Answer

How do you feel about dealing with a difficult customer.

1 Answer

Name a time when there was mis-communication on a current or previous job?

1 Answer