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Call Center Customer Service Representative Interview Questions

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“Explain to me a time that you used a skill that you previously learned in school or elsewhere.”

“"...been convicted of a felony.." "...have you been arrested..." "...Would you care to elaborate?"”

“Personality quiz, did I feel I had good phone etiquette, how well did I handle irate customers, how did I handle irate customers?”

“Why do you want to work for Verizon?”

“What cartoon character would you be if you were one.”

“Do I think watching pornography on work computer is OK sometimes? (or something to this nature) Is it OK to sometimes pass around racial or sexual jokes or emails at work? Do I flirt or put...”

“These are samples: *Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way. *Describe a time when you were faced with a stressful...”

“what can you bring to the company”

“Why do you want to work at Conduit Global? What is your typing speed? Are you willing to take a drug test? Are you willing to have a background check? Have you worked in Customer Service before?”

110 of 58 Interview Questions