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Call center customer service supervisor Interview Questions

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Call Center Customer Service Supervisor interview questions shared by candidates

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Quest Diagnostics
SUPERVISOR CALL CENTER was asked...June 17, 2012

Explain a time when you did not agree with your director about a policy?

2 Answers

There’s been many times where this was a issue, I find the best way to address a director is alone and personal just voicing my honest opinion from a logical perspective but also seeking to understand the directors course of action. Allowing ones self room to comprise has always helped parties on both ends of the spectrum to keep progressing the company. Less

Policies are in placed for a reason, agreeing is not necessary but voicing your opinion and getting understanding helps to ease acceptance of the policy. Less

Global Cash Card

What are the most important skills of a leader?

1 Answers

Patience, Humility and Ability to motivate.

Did you like your previous position managing a telemarketing company?

1 Answers

Yes, I loved it! I really enjoy a fast-paced enviroment. I'm a great motivator and I am very dedicated to any task I'm assigned. Less

Sequence Health

Why would you be interested in this position with the level of your experience.?

2 Answers

comment - I wouldn't be appying for the job if I wasn't interested in the position and accepting of the known money level. Less

If I had know what I know now I would have never taken the job. It's honestly not worth it. Less

American Customer Care

None to include. Every question was typical, such as "What would your last employer say about you?" and "What was your least favorite part about your last job?"

2 Answers

If you have ever been on an interview, you will be over-prepared for this one.

It is never a good idea to bash a former employer, maintained dignity goes a lot further in an interview. Personally I revert back to the positive aspects of my previous work experience. Less

dizer as experiencias negativas com antigos chefes

1 Answers

que não houve

Datametrica Consultoria Pesquisa Contact Center

Como você pode contribuir com a empresa, e desenvolver um bom trabalho? Como você poder resolver conflitos?

1 Answers

Sou um profissional capacitado e responsável sendo assim a melhor escolha para o cargo. Você precisa conhecer sua equipe e formar um bom clima assim você evita ter conflitos. Less

ARA Diagnostic Imaging

Would you be able to be a juggle being a supervisor and handle workforce duties?

1 Answers

This was unexpected until I realized they had no WFM team. I advised them I am familiar with WFM duties and have dealt with various WFM apps in the past and present. Less

Affiliated Computer Services

Can you work until 8pm?

1 Answers

[I had to list a question in order to leave this comment] Not one difficult question. Interviewer rambled about some of the past challenges of managing a call center. I merely agreed and shared a few of my own (when I could get a word in). Less

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