Call center customer service supervisor Interview Questions | Glassdoor

Call center customer service supervisor Interview Questions

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call center customer service supervisor interview questions shared by candidates

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Explain a time when you did not agree with your director about a policy?

2 Answers

Policies are in placed for a reason, agreeing is not necessary but voicing your opinion and getting understanding helps to ease acceptance of the policy.

There’s been many times where this was a issue, I find the best way to address a director is alone and personal just voicing my honest opinion from a logical perspective but also seeking to understand the directors course of action. Allowing ones self room to comprise has always helped parties on both ends of the spectrum to keep progressing the company.

What are the most important skills of a leader?

1 Answer

Did you like your previous position managing a telemarketing company?

1 Answer

None to include. Every question was typical, such as "What would your last employer say about you?" and "What was your least favorite part about your last job?"

2 Answers

Why would you be interested in this position with the level of your experience.?

2 Answers

How many times have you ever called out for work?

1 Answer

Would you be able to be a juggle being a supervisor and handle workforce duties?

1 Answer

Can you work until 8pm?

1 Answer

None. Myself and most other applicants left after or during the sales pitch.

1 Answer

What would you do to help a low performer improve? how would you institute metrics what metrics would you use how would you measure employee performance what would you do if you had to fire someone?

1 Answer