Call center director Interview Questions | Glassdoor

Call center director Interview Questions

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“What’s the difference between a manager and a leader?”

2 Answers

A manager gives orders, tells you what needs to be done and manages your progress where as a leader inspires, nurtures your strengths, and assist you in improving your weaknesses

A manager gives orders, tells you what needs to be done and manages your progress where as a leader inspires, nurtures your strengths, and assist you in improving your weaknesses

When opening a new contact center from the ground up, what is the one thing that frightens you.

1 Answer

Why I left a previous employer....

1 Answer

Why would I be interested in working for Kaplan?

1 Answer

Why are you not currently a Director? Have you not expressed interest?

1 Answer

The hiring manager asked for specific examples of projects I had completed in my career. I had some examples but felt like I didn't have enough for him.

A mathematical assessment was required; 20 minutes to do 16 problems. The test was actually data analysis with large data sets for each problem. The time to complete was insufficient, given the complexity of the problems, utilizing only a calculator and hand writing.

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