Call Center Director Interview Questions | Glassdoor

Call Center Director Interview Questions


Call center director interview questions shared by candidates

Top Interview Questions

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Why would I be interested in working for Kaplan?

1 Answer

Always look at a prospective employer with an open mind, looking to see if my skills and background will fit with what the company is looking for.

Why I left a previous employer....

1 Answer

How did you measure success from those who reported to you?

The hiring manager asked for specific examples of projects I had completed in my career. I had some examples but felt like I didn't have enough for him.

Why are you not currently a Director? Have you not expressed interest?

1 Answer

Nothing was difficult or unexpected other than his tone and approach to the interview.

“How do you manage, for your direct reports, goals, results and work/life balance?”

experience, knowledge of industry, success stories, challenges, management style.

1 Answer

Standard behavioral questions, review of background/education/experience, extensive on site interview discussion including assessment and strategy goals/planning should one be selected for position.

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