Call Center Interview Questions | Glassdoor
Call Center Interview Questions

Call Center Interview Questions

"Call center representatives are masters of communication. Employers are looking for candidates who have superb customer service skill and can easily explain issues to clients without face-to-face contact. In preparation for an interview, make sure you are well-versed in the company's operations and main products. They may ask you to sell them a product or role-play a scenario with an irate customer."

Top Interview Questions

Sort: RelevancePopular Date

Explain a time when you did not agree with your director about a policy?

1 Answer

Policies are in placed for a reason, agreeing is not necessary but voicing your opinion and getting understanding helps to ease acceptance of the policy.

What are the most important skills of a leader?

1 Answer

Did you like your previous position managing a telemarketing company?

1 Answer

How do I handle staff that are not meeting performance goals?

1 Answer

why would money be an incentive?

2 Answers

What was something you did not like about your last job?

2 Answers

How do you handle a situation where it is out of the company's hand?

2 Answers

I was only asked about my schedule and availability.

1 Answer

On the application it asked what salary I was looking for. I put my desired pay rate in the box and as soon as the interviewer saw it said that the job starts at $9/hr. Who can survive off that?

1 Answer

Basic behavioral questions. STAR format answers.

1 Answer
110 of 1,772 Interview Questions