Call center Interview Questions

Call center Interview Questions

"Call center representatives are masters of communication. Employers are looking for candidates who have superb customer service skill and can easily explain issues to clients without face-to-face contact. In preparation for an interview, make sure you are well-versed in the company's operations and main products. They may ask you to sell them a product or role-play a scenario with an irate customer."

Call center Interview Questions

Call center Interview Questions

"Call center representatives are masters of communication. Employers are looking for candidates who have superb customer service skill and can easily explain issues to clients without face-to-face contact. In preparation for an interview, make sure you are well-versed in the company's operations and main products. They may ask you to sell them a product or role-play a scenario with an irate customer."

6,012 Call Center interview questions shared by candidates

Top Interview Questions

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Quest Diagnostics
SUPERVISOR CALL CENTER was asked...June 17, 2012

Explain a time when you did not agree with your director about a policy?

2 Answers

There’s been many times where this was a issue, I find the best way to address a director is alone and personal just voicing my honest opinion from a logical perspective but also seeking to understand the directors course of action. Allowing ones self room to comprise has always helped parties on both ends of the spectrum to keep progressing the company. Less

Policies are in placed for a reason, agreeing is not necessary but voicing your opinion and getting understanding helps to ease acceptance of the policy. Less

Global Cash Card

What are the most important skills of a leader?

1 Answers

Patience, Humility and Ability to motivate.

Did you like your previous position managing a telemarketing company?

1 Answers

Yes, I loved it! I really enjoy a fast-paced enviroment. I'm a great motivator and I am very dedicated to any task I'm assigned. Less

Fairwinds Credit Union

How do I handle staff that are not meeting performance goals?

1 Answers

Sit the staff down individually and ask if they are experiencing any hang ups that are preventing them from meeting their goals. If the staff is just incompetent, I would figure out what training they need to start meeting performance expectations Less

Verizon

What is something that you can use to improve your job?

22 Answers

Yes, We should definitely keep a positive mindset. But My center is in Silver Spring MD, and training starts May 4th, I just wish theyd send the info further so I can put in my two weeks. But definitely keep me posted as I will do the same. Good luck! Less

I don't know when the training date is, here in Newport News VA...... But good luck and I'll keep you posted Less

Maybe because theyre still interviewing people. I have an interview wednesday for the call center sales in newport news. Less

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Wynn Resorts

What type of experience do you have?

6 Answers

I have customer service experience, customer support management skills, cleaning skills, Less

Customer service

I have experience, as houskeeping,butler, waiter, bartender and bar waiter

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Abu Dhabi Islamic Bank

how can you handle an angry customer

7 Answers

By being patient and let him explains his problem and try to solve it as soon as I make sure and it will not be repeated in the future Less

I think both are right, and a combination of them would be the best way to handle an angry customer. Note i did not understand the question requirements at first until i made the wrong choice for both of them. Less

Both of opposition is correct

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Teleperformance

Tell about your self why the company should hire you Tell what you are after 5 years

3 Answers

you should hire me... first because, i'm interested to work... i will give my best to work it well.......................i saw my self five year from now... that i earned a lot of moneys..i have a new house and lot,,, and managing my own business.... Less

you should hire me... bcuz iwant have more knowledges and experience...to improve my ability.. Less

This company must hire me because there are a lot of things that must be proven about the job, and for that, i can be a productive and a very competitive employee and i welcome the opportunity to develop my skills and ability. Less

Ally Financial

What is the first thing that you do when a customer is enraged on a call?

4 Answers

I would listen and try resolve the problem the best way I can.

Empathize, take control, assure them that I'm the best person to handle their issue Less

Listen

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IBM

how will you describe a blue color to a blind?

4 Answers

A blind person has other senses that can be used. I will describe color blue to a blind person by using their sense of hearing like letting them listen to the sound of a sea and its waves. Or by using their sense of touch, by letting them hold something cold. Less

i love this website so so much it gave me lots of ideals from jemma prescott

I told him blue was the color of the sky on a clear day and green was the color of most leaves and grasses. Blue is the color of the sky and sea. It is often associated with depth and stability. It symbolizes trust, loyalty, wisdom, confidence, intelligence, faith, truth, and heaven. Less

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