Call center Interview Questions | Glassdoor
Call center Interview Questions

Call center Interview Questions

"Call center representatives are masters of communication. Employers are looking for candidates who have superb customer service skill and can easily explain issues to clients without face-to-face contact. In preparation for an interview, make sure you are well-versed in the company's operations and main products. They may ask you to sell them a product or role-play a scenario with an irate customer."

Top Interview Questions

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Explain a time when you did not agree with your director about a policy?

2 Answers

Policies are in placed for a reason, agreeing is not necessary but voicing your opinion and getting understanding helps to ease acceptance of the policy.

There’s been many times where this was a issue, I find the best way to address a director is alone and personal just voicing my honest opinion from a logical perspective but also seeking to understand the directors course of action. Allowing ones self room to comprise has always helped parties on both ends of the spectrum to keep progressing the company.

What are the most important skills of a leader?

1 Answer

Did you like your previous position managing a telemarketing company?

1 Answer

How do I handle staff that are not meeting performance goals?

1 Answer

What is something that you can use to improve your job?

22 Answers

What type of experience do you have?

6 Answers

If your supervisor asked you to do something dishonest what would you do?

4 Answers

How does you previous work experience relate to the position you are applying for?

3 Answers

Could I commit to working evenings, Saturdays AND Sundays?

3 Answers

What is the first thing that you do when a customer is enraged on a call?

3 Answers
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