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Call center manager Interview Questions

Call center manager Interview Questions

"Employers hiring call center managers are looking for applicants with the organizational and managerial skills to oversee the center's day-to-day operations. In an interview, come ready to discuss your experience with coordinating teams, prioritizing objectives, and motivating others to achieve performance goals. Expect to answer a variety of situational questions such as how you would handle complex customer complaints or how you would ensure staff members meet demanding deadlines."

Call Center Manager Interview Questions

Call Center Manager Interview Questions

"Employers hiring call center managers are looking for applicants with the organizational and managerial skills to oversee the center's day-to-day operations. In an interview, come ready to discuss your experience with coordinating teams, prioritizing objectives, and motivating others to achieve performance goals. Expect to answer a variety of situational questions such as how you would handle complex customer complaints or how you would ensure staff members meet demanding deadlines."

506Call Center Manager interview questions shared by candidates

Top Interview Questions

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Fairwinds Credit Union
Call Center Lending Manager was asked...March 14, 2016

How do I handle staff that are not meeting performance goals?

1 Answers

Sit the staff down individually and ask if they are experiencing any hang ups that are preventing them from meeting their goals. If the staff is just incompetent, I would figure out what training they need to start meeting performance expectations Less

Vertava Health

Are you competitive?

2 Answers

Yes

Yes

Lincoln Heritage Life Insurance Company

Do I think watching pornography on work computer is OK sometimes? (or something to this nature) Is it OK to sometimes pass around racial or sexual jokes or emails at work? Do I flirt or put my hands around someone at work I may be sexually attracted too? Ridiculous questions, uncomfortable. I was beginning to wonder where and what I was really applying to. I have never had this experience at a job let alone final expenses insurance claim position.

2 Answers

Very inappropriate & unnecessary, sounds as if company may have been exposed to this type of behavior from ex/present employees and is looking for constructive feed back on how to handle it....does not sound like a company that I would want to work for Less

The whole interview/pre - employment process including the assessments needs to be more validate, reexamined and the survey of the whole pornography, sexual content completely taken out. Less

The Virtual Call Centre Network

What Call Centre Experience do you have?

2 Answers

2 years

Over 15 year sales customer service and complaints

National Grid

Why do you want to work here?

2 Answers

Your company offers a vital service that affects millions of customers.

I love communication Connecting with. Complete strangers and troubleshooting getting problem solved Less

Kansas Department of Labor

A series of "What does your manager say about your (skills, qualifications, and abilities)?" questions.

2 Answers

I answered with a generic response followed up by a real story from experience backing up my response. Less

What is the link to apply? I've found it before but CANNOT find it now.

Sutherland

Are you flexible enough to work during night shifts?

2 Answers

I said yes.

Yes

They asked me to tell about my self

2 Answers

I told them about my self starting with my education my family and my hobbies

When they called for training after the faced of interview

International Committee of the Red Cross

Questions related to the possition, personal questions, salary expectations and most important, why did you left your last job?

2 Answers

End of contract.

The job had expired and we were told by the employer when more fund are injected then they gonna call us back and that was the reason I left the job. Less

Cambridge International Systems

Knowing what I know of the company, what is the first thing I would implement in my new role?

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