Call center manager Interview Questions | Glassdoor

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Call center manager Interview Questions

Call center manager Interview Questions

"Employers hiring call center managers are looking for applicants with the organizational and managerial skills to oversee the center's day-to-day operations. In an interview, come ready to discuss your experience with coordinating teams, prioritizing objectives, and motivating others to achieve performance goals. Expect to answer a variety of situational questions such as how you would handle complex customer complaints or how you would ensure staff members meet demanding deadlines."

Top Interview Questions

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How do I handle staff that are not meeting performance goals?

1 Answer

Sit the staff down individually and ask if they are experiencing any hang ups that are preventing them from meeting their goals. If the staff is just incompetent, I would figure out what training they need to start meeting performance expectations

Do I think watching pornography on work computer is OK sometimes? (or something to this nature) Is it OK to sometimes pass around racial or sexual jokes or emails at work? Do I flirt or put my hands around someone at work I may be sexually attracted too? Ridiculous questions, uncomfortable. I was beginning to wonder where and what I was really applying to. I have never had this experience at a job let alone final expenses insurance claim position.

2 Answers

Are you competitive?

2 Answers

“What’s the difference between a manager and a leader?”

2 Answers

He asked us very basic questions, "What is your first name only? What job are you applying for? Are you currently employed? How long does it take you to get to work? Where do you work now?"

1 Answer

Estimated cost of work center

1 Answer

One of the questions asked was how many call center jobs had I had prior to my current job and to decribe the setting.

1 Answer

When opening a new contact center from the ground up, what is the one thing that frightens you.

1 Answer

Have you worked at a dealership before?

1 Answer
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