Call Center Representative Interview Questions | Glassdoor

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Call Center Representative Interview Questions

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The Customer Service questions

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The Customer Service questions are tricky because you are given only a 10 minute brief of what the company would expect from an agent.

The personality questions are generally based on what is right or wrong.

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Why do you want to work at Disney

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So is the only reason you want to work here to get tour foot in the door? Tell me what type of experience you have.

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Can you handle multitasking while on the telephone to clients???

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What do you say to a client who tells you that they are sick of people like you calling them?

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How would you handle resistance to booking a visit?

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In your last job did you upsell?

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Name a time when there was mis-communication on a current or previous job?

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I would have to say that it was actually during the over the phone screening, which was "What is your definition of customer service" I should of known better but I have never been asked this before and it took me a bit off guard but I easily answered...so no really hard questions...just the one that took me off guard.

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