Call Center Representative Interview Questions | Glassdoor

Call Center Representative Interview Questions

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Call center representative interview questions shared by candidates

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all the questions where standard. nothing out of the norm, but there was a sales call roll play that was easy to pass.

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What I can bring to the job

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Personality quiz, did I feel I had good phone etiquette, how well did I handle irate customers, how did I handle irate customers?

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Standard questions of strength and weaknesses. How to handle a upset customer etc.

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Why do you think this job is perfect for you?

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Can you handle multitasking while on the telephone to clients???

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Would you have any trouble taking call after call with not even enough time for a drink of water in between?

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What is your biggest weaknesses?

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Please explain periods of unemployment.

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Why do you want to work in a call center (I don't.)

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