Call Center Supervisor Interview Questions | Glassdoor
Call Center Supervisor Interview Questions

Call Center Supervisor Interview Questions

"A call center supervisor demands the communicative and service-oriented skills of a customer service representative, but the motivational and organizational skills of a leader. In an interview context, expect to be asked about your management style, comfort level with speaking to difficult customers, and ability to multi-task between duties. Be prepared to role-play a scenario where you must overcome a negative customer or diffuse a team conflict. Employers are ultimately looking for candidates who can oversee their operations successfully, so make sure you emphasize your understanding of what it means to lead and keep others on task."

Top Interview Questions

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Explain a time when you did not agree with your director about a policy?

1 Answer

Policies are in placed for a reason, agreeing is not necessary but voicing your opinion and getting understanding helps to ease acceptance of the policy.

Did you like your previous position managing a telemarketing company?

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What are the most important skills of a leader?

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Never be to excited about working for the company keep smiling to a minimum

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Do you have a a problem helping culturally disadvantaged people on the phone?

1 Answer

What is the minimum salary you need to survive on.

1 Answer

What at this time the amount I would accept?

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Standard STAR Questions; What was a time that you had a disagreement with an employee and how did you handle it.

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Can you work until 8pm?

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basic questions about product knowledge and probable scenarios

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