Call center supervisor Interview Questions | Glassdoor

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Call center supervisor Interview Questions

Call center supervisor Interview Questions

"A call center supervisor demands the communicative and service-oriented skills of a customer service representative, but the motivational and organizational skills of a leader. In an interview context, expect to be asked about your management style, comfort level with speaking to difficult customers, and ability to multi-task between duties. Be prepared to role-play a scenario where you must overcome a negative customer or diffuse a team conflict. Employers are ultimately looking for candidates who can oversee their operations successfully, so make sure you emphasize your understanding of what it means to lead and keep others on task."

Top Interview Questions

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Explain a time when you did not agree with your director about a policy?

2 Answers

Policies are in placed for a reason, agreeing is not necessary but voicing your opinion and getting understanding helps to ease acceptance of the policy.

There’s been many times where this was a issue, I find the best way to address a director is alone and personal just voicing my honest opinion from a logical perspective but also seeking to understand the directors course of action. Allowing ones self room to comprise has always helped parties on both ends of the spectrum to keep progressing the company.

What are the most important skills of a leader?

1 Answer

Did you like your previous position managing a telemarketing company?

1 Answer

Why would you be interested in this position with the level of your experience.?

2 Answers

None to include. Every question was typical, such as "What would your last employer say about you?" and "What was your least favorite part about your last job?"

2 Answers

Would you be able to be a juggle being a supervisor and handle workforce duties?

1 Answer

basic questions about product knowledge and probable scenarios

1 Answer

None. Myself and most other applicants left after or during the sales pitch.

1 Answer

How many times have you ever called out for work?

1 Answer

Can you work until 8pm?

1 Answer
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