"Employers hiring caregivers are looking for patient and compassionate individuals who can provide additional support to people who are unable to care for themselves. Be ready to answer both behavioral and situational questions, such as how you would handle an unruly client who refuses to take his medicine or what you would do if a senior client fell down. Your interviewer may inquire about first aid training or CPR certification, experience in first aid treatment is always a plus."
How would you respond to an irate resident?
I would speak respectfully and listen actively.
Wait for the patient to calm down, then find out what upset them. Speak respectfully and don't take it personally.