Customer Service Representative Interview Questions in Cary, NC | Glassdoor

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Customer Service Representative Interview Questions in Cary, NC

"As the first point of contact between a company and the client, a customer service representative must have impeccable communication skills and conflict resolution abilities. Expect your interview to consist of a lot of role-play or ""describe a time when..."" questions that will test your ability to deal with irate clients, work well under pressure, and maintain a calm and professional composure. Make sure to come ready to provide a sales pitch of your company's product."

Top Interview Questions

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Describe what you know about defined contribution plans.

1 Answer

Include 401k, 403b, and 457 plans offered by employers for retirement savings.

What is your philosophy on attendance? Name a time where you had difficulty with a coworker.

1 Answer

There is nothing difficult. They just ask you why do you want to work here. Make up something. Honestly it doesnt matter they are going to hire you.

are you available weekends

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Tell me about yourself ? What can you bring to the company ? Experienced customer service representative, I can brinv dependability and professionalism to the company .

1 Answer

Why Conduent

1 Answer